Ordered a T-shirt and received a hat
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.
3.8
Great
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Kitbag has mixed reviews from customers. Customers particularly appreciate quality and fast delivery, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
10/10, glad I decided to give Kitbag a try!
I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of duplicates under different urls? Regardless, the customer service was superb (used via chat) and my order arrived from the US to the UK in about a week. Would recommend - very pleased!
Tried to order a T shirt
Tried to order a T shirt. It was wrong image to description to ref number. Brought it to your attention. I sent photos of wring item and the correct item, you offered to resend. It’s taken weeks and the same error has occurred, despite the fact I asked you to check.
No reply customer service
So normally I don't have any issues buying from this store or the other shops from Fanatics, but 2 orders in a row I received shirts that are different then displayed at the content. The first order they really helped me out and accepted there offer. Yet again I received a shirt with similar issues including a number thats has been a little off stitched. After contacted the customer service several times now, and ask them how to fix this, they say "we will look into this" and after that they stop replying me? This not how you treat any customer i've been nothing but friendly, and I think if the customer service not replying it is truly unrespectful!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.kitbag.com
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
EG
Excellent company
Excellent company. Fab quality fast delivery. Rec
Date of experience: April 14, 2025
RC
Exellent fast delivery .Great for…
Exellent fast delivery .Great for football clothing and great prices
Date of experience: April 14, 2025
CE
Fast delivery excellent product
Fast delivery excellent product
Date of experience: April 14, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.