Ordered a T-shirt and received a hat
Ordered a T-shirt and received a hat. Currently been stuck in online chat for 15 minutes, agent has stopped responding.
3.8
Great
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Kitbag has mixed reviews from customers. Customers particularly appreciate quality and fast delivery, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
10/10, glad I decided to give Kitbag a try!
I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of duplicates under different urls? Regardless, the customer service was superb (used via chat) and my order arrived from the US to the UK in about a week. Would recommend - very pleased!
Tried to order a T shirt
Tried to order a T shirt. It was wrong image to description to ref number. Brought it to your attention. I sent photos of wring item and the correct item, you offered to resend. It’s taken weeks and the same error has occurred, despite the fact I asked you to check.
No reply customer service
So normally I don't have any issues buying from this store or the other shops from Fanatics, but 2 orders in a row I received shirts that are different then displayed at the content. The first order they really helped me out and accepted there offer. Yet again I received a shirt with similar issues including a number thats has been a little off stitched. After contacted the customer service several times now, and ask them how to fix this, they say "we will look into this" and after that they stop replying me? This not how you treat any customer i've been nothing but friendly, and I think if the customer service not replying it is truly unrespectful!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.kitbag.com
All reviews
100 total • Write a review
Showing 31 - 40 of 96 reviews
ND
Non sense delivery-return fees
Delivery fees (8 EUR) and return fees (15 EUR !! also not mentioned anywhere before) are non-sense even if the mother company is based in the UK. I won't make any more purchase there, nor would I recommend.
Date of experience: April 14, 2025
WS
The return policy is a joke.
I think it is ridiculous that I have to pay 14 euros for returning items I don't want. The return policy is a joke.
Date of experience: April 14, 2025
MR
My glasses came very quickly thank you
My glasses came very quickly thank you
Date of experience: April 14, 2025
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