kenwood are very good
tina and stephanie were excellent from the start on booking my holiday
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4.9
Excellent
1,000 reviews
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Review summary
Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
BEWARE! SIMPLY NOT GOOD ENOUGH
We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.
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Experience made really simple with…
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
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Excellent service from James
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
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Company details
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Website
www.kenwoodtravel.co.uk
All reviews
1,000 total • Write a review
Showing 771 - 780 of 996 reviews
MS
the agent was at all times…
the agent was at all times professional, knowledgeable, polite and prompt with responding to any questions making it very easy to book exactly the right holiday in Mauritius for our family
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TH
Fantastic company
Fantastic company, great prices and excellent customer service. This is our second big holiday booked with them.
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PH
Online booking was efficient and…
Online booking was efficient and information clearly set out
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CD
Very helpful company
Very helpful company, easy to contact and so far so good. Prices seem very competitive.
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MD
Great booking experience
Really easy to use website with dates/ prices shown for the month. After booking the agent was in contact to explain that the room booking is upon request so could take up to 49 hours. Said that if we needed anything else to contact her. Really lovely experience from start to confirmation received.
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MS
Spoke to Aaron he was extremely…
Spoke to Aaron he was extremely knowledgeable about Thailand and the fishing at Gilliams and gave us a fantastic deal and all the info needed
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