kenwood are very good
tina and stephanie were excellent from the start on booking my holiday
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4.9
Excellent
1,000 reviews
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Review summary
Kenwood Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
BEWARE! SIMPLY NOT GOOD ENOUGH
We won't be using Kenwood Travel again. Whilst the staff seemed pleasant enough when assisting with the choice and booking of our Caribbean holiday, once we had paid things weren't so great. Emails not answered in a timely manner and WORSE - we heard via social media that Hyatt had taken over our Hilton hotel one month before departure. We asked our agent if everything was okay with our booking and THEY DIDN'T EVEN KNOW. Then, when checking in online with British Airways before flight, the time was changed and was ONE HOUR earlier than the information Kenwood had sent us. Again, THEY DIDN'T EVEN KNOW and so we would have missed our flight if we had not checked. All we got was a "sorry for the inconvenience" email when we drew it to their attention - missing a flight from LGW to the Caribbean would have been more than an "inconvenience". Finally, their agents overseas are AmStar. They were RUBBISH. Chaos at the airport, didn't turn up for the scheduled "meet and greet" and never bothered to give us our pick up time (supposed to be 24/48 hours before pick up). It never arrived and we had to urgently email Kenwood in the "hope" that someone would let us know. NOT GOOD ENOUGH from a company specialising in trips of a lifetime.
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Experience made really simple with…
Experience made really simple with Carole Banks looking after my every question and concern. Highly recommend for the excellent holiday rates and superb customer service.
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Excellent service from James
Excellent service from James, as always. Easy to contact and deals with everything very efficiently.
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Company details
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Website
www.kenwoodtravel.co.uk
All reviews
1,000 total • Write a review
Showing 261 - 270 of 996 reviews
GG
Kenwood Travel - Very good online travel agent
Easy site to navigate and very helpful staff.
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JP
Aaron very helpful and his suggestions…
Aaron very helpful and his suggestions helped us book the perfect holiday would recommend to friends and colleagues
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AL
Fantastic customer service once more
Fantastic customer service once more. Nothing too much trouble to get the perfect holiday arranged
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J
Kenwood Travel ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
We’ve been using Kenwood Travel for years, and today was a perfect reminder of why. When Heathrow closed due to a substation fire, our flights were canceled, and we were completely frantic about what to do. But Aaron at Kenwood stepped in with his incredible knowledge and kindness, calmly rebooking our flights, transfers, and hotel without hesitation. He handled everything seamlessly and confirmed it all by email, giving us much-needed peace of mind. Thank you, Aaron and Kenwood Travel—you’ve truly proven why we trust you time and time again! Mrs B
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MA
Excellent service from sourcing our…
Excellent service from sourcing our holiday to booking it with the required extras requested and delivered with no fuss whatsoever.
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PB
Really fast service with flight details…
Really fast service with flight details and good knowledge of resort.
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RP
James amended the booking to meet our…
James amended the booking to meet our changing requirements and provided a prompt service
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