Review summary

Kate's Clothing is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

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Based on reviews, created with AI

See what reviewers are saying

W

Woo

5 out of 5 stars
I cannot give more than 5 stars so 5…

I cannot give more than 5 stars so 5 stars it is! I wasn't sure which size due to my shape so contacted using the form. Within a very short space of time I had a very friendly, detailed and helpful response. I ordered the size suggested and...wow! The item is really well made - stunning actually - and fitted incredibly well. Absolutely adore it! I will defintiely be using Kate's Clothing again - often ;) Quick delivery with protective packaging too. Absolutely recommend!

EC

Emma Cook

5 out of 5 stars
Absolutely incredible

What can I say, absolutely fantastic. I’ve been ordering for years and Kate has always been so kind and patient with any questions i’ve had. The one return I did (wrong size for me) was seamless and easy. I had bought a belt months ago and a stud came loose (I wear it every day and haven’t been gentle with it so it was not surprising) , Kate was quick to respond and sent me out a replacement not once but TWICE!! Honestly what stellar customer service. All of the items are such good quality and I’m definitely a loyal customer for life. Also subscribe to the email list, her sales and discount codes are top notch and NO spam!! 10/10 Kate should be glowing with pride over her buisness.

KU

Kristy Upton

5 out of 5 stars
This company is brilliant and I would…

This company is brilliant and I would highly recommend them. I recently had a few times that had arrived faulty/damaged and Kate's clothing sorted this so quickly and I received replacement items the next day. Have placed a few orders from this company and the customer service is awesome.

cf

carrie fletcher

5 out of 5 stars
A+ great online store.

I'm about due a new order from Kate's clothing soon I think, I have ordered several times before, everything came as expected, and on time or early, quality fabrics, nice fitting, nice feeling and gorgeous clothes, I've even had friends who aren't usually in toy goth thing tell me how great some things I have had from here look.

Company details

Fashion & Beauty

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All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
A
5 out of 5 stars

5 Stars

I've had an excellent experience with this retailer each time I've shopped with them. I like the layout of their site, they have an amazing selection of gothic and alternative brands. They make you feel like a valued customer with their rewards program. The dispatch and shipping is very fast, and everything is packed with care. They also seem to appreciate that brand sizing can vary, and go to the effort of describing the item's material, fit etc., their returns process is fair and easy too. When I can afford it, I'll always buy my gothic clothes from here, I highly recommend them!

Date of experience: June 3, 2024

DM
5 out of 5 stars

Fabulous shop

Fabulous shop, full of gothic & magical items. Gr8 offers and excellent service. Returns are very easy. Love this company!

Date of experience: May 12, 2024

MJ
5 out of 5 stars

Beautiful well made products Ive just…

Beautiful well made products Ive just bought a beautiful feather dress piece will definately be buying again an extreemley fast and efficient service well done Kates clothing see you soon !!

Date of experience: March 2, 2024

S
5 out of 5 stars

My favourite company to shop with

My favourite company to shop with, they're always super friendly, really fast delivery and stock so many great brands! From @spookylanhua on IG ❤️

Date of experience: January 30, 2024

JM
5 out of 5 stars

Fantastic service

Fantastic service. I ordered a Killstar cardigan on Thursday night knowing it won't come until after Christmas. I received the dispatch email Friday and was amazed to have a knock at the door 20 mins ago with my order. The cardigan is unreal, absolutely love it. Will definitely order from here again

Date of experience: December 23, 2023

R
5 out of 5 stars

Honestly the best and most helpful…

Honestly the best and most helpful alternative store - staff are super helpful, good with postage and always friendly. I will avoid certain other big goth brand stores and always shop from Kates instead! Great range of amazing makeup brands too like Radioactive Unicorn and VE Cosmetics. @renakafox on IG

Date of experience: November 3, 2023

MA
5 out of 5 stars

The staff is friendly

The staff is friendly, the clothes are beautiful and they ship my orders really fast! 💜

Date of experience: October 11, 2023

D
5 out of 5 stars

Customer service done how it should be

Been using Kate`s clothing for a few years now and can honestly say there customer service is as good as it gets. The only thing I would say to be aware of is some of their sizing comes up on the small side so worth bearing this in mind when ordering, that said the whole exchange / refund process is fast & painless which is exactly how it should be. Bottom line is I cannot rate this company highly enough as things will always occasionally go wrong when you shop on line but what matters is how well the seller handles the problem & in my humble opinion Kate`s is up there with the best of them.

Date of experience: August 18, 2023

VW
5 out of 5 stars

One of the best alternative shops ever

I love this shop, everything is always posted super fast so receive the next day or the day after. Everything is always perfect when it arrives, I've bought from here so many times and never fails to disappoint. If you're into alternative clothing and items you won't find a better shop than here.

Date of experience: May 11, 2023

J
5 out of 5 stars

Consistently fantastic products and…

Consistently fantastic products and customer service is second to none. The delivery times are also great. My go to for all gothic/alternative clothing, accessories and homewards.

Date of experience: January 27, 2023

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