Kaplan International Languages reviews & trust report
Kaplan International Languages is a global educational organization that specializes in language training. With a presence in eight countries, the company offers a variety of language courses in English, French, and German. Kaplan provides options ranging from short intensive programs to long-term academic courses, catering to students who seek to improve their language skills abroad.
The company's primary customers include international students and professionals looking to enhance their language proficiency for academic or career advancement. Kaplan International is committed to delivering high-quality education and has a reputation for academic excellence, making it a trusted choice for individuals pursuing language learning experiences overseas.
Kaplan International Languages has a positive customer experience.
Kaplan International Languages receives a mix of feedback from its customers, with a notable 83% expressing positive experiences. Many reviewers highlight the friendly and competent staff, noting their patience and attentiveness, which significantly enhances the learning environment.
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The quality of teaching is frequently praised, with students reporting substantial improvements in their language skills and confidence. However, there are critical concerns regarding course placements and certificate issues, with some students feeling their specific needs were not adequately addressed. Complaints also arise about logistical problems, such as canceled programs and poor communication regarding health concerns. Despite these challenges, the overall sentiment leans positively, reflecting a strong appreciation for the educational experience provided.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
60
100%
● Low
4.3 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2026.
Last 3 months
4.3
12-month avg
4.3
All-time
4.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 26
4.2
11
May 26
4.5
40
Jun 26
3.7
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 50 positive reviews
Friendly staff6%
3 mentions
Helpful support4%
2 mentions
“The student service team is extremely friendly and supportive and make you feel welcome at all times”
On “Friendly staff” · May 28, 2026
Top complaintsof 9 negative reviews
Payment issues44%
4 mentions
Charges22%
2 mentions
Customer service22%
2 mentions
“J'ai passé 8 mois avec Kaplan Toronto et mon expérience a été déplorable”
On “Payment issues” · Jun 13, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
Overall rating and review count for this company and similar companies
Les cours génial ! Professeur motivant
Le logement en Homestay pas adapté pour des personnes ayant l'habitude de manger des fruits et des légumes.
Les sorties le soir, pas facile a gérer.
Prochaine fois, cours uniquement.
Air BNB pour le logement.
Jonathan m’a conseillé jusqu’aux bout très réactif et à l’écoute il sait bien détaillé et expliqué les démarches à faire encore merci à lui de m’avoir aidé
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Kaplan International Languages is a global educational organization that specializes in language training. With a presence in eight countries, the company offers a variety of language courses in English, French, and German. Kaplan provides options ranging from short intensive programs to long-term academic courses, catering to students who seek to improve their language skills abroad.
The company's primary customers include international students and professionals looking to enhance their language proficiency for academic or career advancement. Kaplan International is committed to delivering high-quality education and has a reputation for academic excellence, making it a trusted choice for individuals pursuing language learning experiences overseas.