Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 921 - 930 of 972 reviews
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US

5 out of 5 stars

Nice company with friendly and helpful staff

Jucy is a nice company, It has very friendly staff who are also helpful. Even the cars are good. The my have some km on the dashboard or are already some years old, they still drive very good. I would recommend this to anybody

Date of experience: September 18, 2016

BT
3 out of 5 stars

El Cheapo - the s**t wagon

Not a bad vehicle when you look at it. Even quite surprising considering the vehicle we booked had 440,000km on the odometer (Queensland Plates - 161LUM). But then you drive it.... I call the need for a wheel alignment the alert safety feature as if you take your attention away from anything but driving for less than a second, the vehicle veers to the left. Bed padding is old, worn down, and is need of replacing. Doesn't make for a great sleep overall. No dish soap was left for us in our van to clean any of the dishes we used, which must have been why some of the dishes were dirty when we hired the van. Fuel economy on the El Cheapo was horrendous. Sure, the vehicle has 440,000km on it, but whatever money you saved on the rental is going straight into the gas tank. We used 3 tanks of petrol for 1000km of driving. Should have just rented a newer van with better economy in hindsight. All being said, it was reliable and never had an issue during our 3 nights and 4 days. Just could have been a better quality rental.

Date of experience: September 18, 2016

CW
5 out of 5 stars

Another Great Exeperience with Jucy

I rented another vehicle with Jucy. Again, The service was truly amazing. I cannot speak highly enough of how friendly and professional and accommodating the staff are. The Jucy Cruise was also the best. When you rent in Australia and New Zealand, look no further, Just book Jucy, Thank you!

Date of experience: September 14, 2016

GD
5 out of 5 stars

Fun on the road

Well equipped, comfortable motor homes. Value for money.

Date of experience: September 13, 2016

CT
5 out of 5 stars

Go Jucy!

Thoroughly recommend Jucy for service and price

Date of experience: September 10, 2016

BP
5 out of 5 stars

Great service and value

Great service and value for first time campervan users, the small issues we encountered were sorted without fuss, recommend giving this type of traveling and Jucy a try, awesome week, Cheers The Percy's

Date of experience: September 10, 2016

AA
5 out of 5 stars

Awesome st kilda branch Melbourne

Amazing fast customer service with no hassles

Date of experience: September 7, 2016

GA
5 out of 5 stars

Great customer expereince

Despite a few difficulties getting picked up in the right place at the airport the Jucy team were all class when it came to making sure you were happy. Many thanks Ben for posting back my sons wallet that he left in our hire car!

Date of experience: September 4, 2016

SD
5 out of 5 stars

Impressed with Jucy for a campervan experience.

Hired an Elcheapo spacevan was ideal for camping trip from Brisbane to Cairns, so easy to use, equipped with double bed, cooking facility's, bedding, everything you needed for an adventure. Would high recommend for fun and adventures.

Date of experience: September 3, 2016

AA
5 out of 5 stars

10/10 would recommend 😊

Great service and quality vechicle equip with everything you could need, helped us to have an awesome holiday 😊

Date of experience: September 1, 2016

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