Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 191 - 200 of 972 reviews
5 out of 5 stars

When I carrive, Car's every Thing isready.

Good! I do like to rent again.

Date of experience: February 9, 2024

T
5 out of 5 stars

New Jucy Cruiser is absolutely fab

New Jucy Cruiser is absolutely fab with kitchen and bathroom with shower and WC plus if connected to power you have a microwave and kettle Well done Jucy with such a compact camper with everything you need for a great road trip Glamping experience

Date of experience: February 9, 2024

M
5 out of 5 stars

Great support

Great support

Date of experience: February 8, 2024

C
1 out of 5 stars

Leider können keine 0 Sterne vergeben…

Leider können keine 0 Sterne vergeben werden. Wartezeit bei der Abholung über 6 Stunden. Absolut unmöglich. Leute die nach uns kamen bekamen vor uns ihre Autos. Haben uns immer wieder vertröstet von 10 Uhr bis 16.30 Uhr.

Date of experience: February 8, 2024

JR
1 out of 5 stars

Wenn ich könnte würde ich null Sterne…

Wenn ich könnte würde ich null Sterne geben mehr als 6 Stunden Wartezeit Dauernd wurde uns gesagt mann würde nachschauen wie weit der Camper ist, diese Person kam aber nicht mehr zurück das ging 4 mal so, absolut unverschämt

Date of experience: February 8, 2024

TH
1 out of 5 stars

being overcharged

being overcharged. On the last day, I return the vehicle before 9:39am. We are supposed to be charged per 24hr based, however I still get charged for the last day even I have no chance to use it. There is no after hour return service at Melbourne site. Whoever returns vehicle in the morning, i.e. earlier than the time you picked up, will be charged for a full day rental no matter how early you are. Let say you pick up on Thursday 10am and return on next Thursday 9am, you are being charged for 8 days, eventually you only have the vehicle for 7 *24hrs. It is sad that customer service reviews as no mistaken. IM41920084 rental agreement #369854 rego 084XFB pickup time 10am28/12/23, returned 9:30am 6/1/24 being charged for 10 days instead of 9*24hrs

Date of experience: February 6, 2024

B
5 out of 5 stars

Easy Hire Experience

Great staff, helpful and friendly. A very easy going hire experience

Date of experience: February 5, 2024

Y
4 out of 5 stars

Reasonable NZ vans, low cost but not without niggles

Reasonable vans, at the lower price point compared to other camper rentals in NZ, you get what you pay for. With online check-in, it sped up the collection process. AA road watch support was welcome - we met another Jucy camper which required a call out for a check engine light. Slight change 2hr delay collecting a vehicle in Christchurch which they explained was due to same-day turn arounds. Surprised that the big Crib camper van was a petrol engine - we found ourselves refilling the fuel tank after every 5hrs approx. of drive time. Our Crib camper was problematic - terrible transmission when driving up-hill - our vehicle would slow to 30km/hr and consumed more petrol as a result. It also had a leaking grey water connection - valve did not hold and no plug so we used sink/shower less than planned as a result. Reasonable service considering we booked at short notice (3 months) but would advise others to shop around for alternatives.

Date of experience: February 4, 2024

EW
5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, they worked easily around our chaotic schedule and ensured everything was in good shape before we drove off.

Date of experience: February 2, 2024

J
4 out of 5 stars

Fun times

Staff was very friendly and knowledgeable. Campervan is basic and simple. Easy to use and drive. Small so it's easy to get places/park. Jucy did a good job with a small space. Only complaint is could use a bit more storage/hooks on the walls and the grey water tank could use better cleaning (has a smell coming out of shower drain before we used it)

Date of experience: February 1, 2024

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