Simples! (with apologies to the meerkat)
Simple on-line ordering process, as was the click and collect from a Waitrose store. What more could one ask?

John Lewis Money is a financial services provider that specializes in offering a range of insurance products. The company operates under the reputable John Lewis brand and aims to deliver peace of mind to its customers through comprehensive coverage options. Services offered include home insurance, travel insurance, and car insurance, designed to meet the diverse needs of individuals and families seeking reliable protection for their assets and well-being. Targeting a broad audience, John Lewis Money appeals to consumers who value trust and quality in financial services. By leveraging the established John Lewis brand, the company seeks to provide transparent insurance solutions that help customers navigate the complexities of insurance coverage. With a focus on customer satisfaction, John Lewis Money aims to foster confidence among its users by delivering straightforward and accessible insurance policies. For more information, visit www.johnlewisfinance.com.
Reviewers consistently report positive experiences with John Lewis Money. Customers often highlight service, easy, good, rate.
Overall sentiment is strongly positive with an average rating of 4.8 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Yesterday I bought some Milk, Both were very easy”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: John Lewis Money is #3 of 5 on overall rating in this group.
60 reviews of John Lewis Money. Filter by what matters to you.
Simple on-line ordering process, as was the click and collect from a Waitrose store. What more could one ask?
The lady dealing with me was very helpful.
Easy to order on line, good exchange rate. Unfortunately no choice over denominations of currency.
We ordered our travel money on line. The rate was comparable with other companies. The website was easy to use and took minutes to order our Euros. The delivery was free over £500 and arrived before 1pm next day. We have used John Lewis before and would recommend them.
Quick answers to the questions people ask most.
Yes, John Lewis Money is a legitimate company with a strong reputation, backed by numerous verified customer reviews and a high overall rating of 4.5/5 based on customer experiences.
No, John Lewis Money is not a scam. The platform features a variety of verified reviews that highlight positive customer experiences, indicating it is safe to use.
John Lewis Money primarily offers travel currency exchange services, allowing customers to order foreign currency online for convenient pickup or delivery.
John Lewis Money accepts various payment methods online, ensuring a smooth transaction process for customers ordering currency.
Customers can reach out to John Lewis Money's customer support through their website, where they provide contact details for inquiries or assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent service. Cashier was very friendly
Friendly and helpful service at the travel bureau. Explained my options when purchasing currency.
I already posted a review to say I was very happy with the experience
Buying travel money at John Lewis is a seamless experience with friendly staff. I’m a repeat customer because the rates are fair, the wait is never long, and staff is always pleasant and professional.
Very efficient and friendly service.
All good but too much large euro notes difficult to change. It would be good to have choice of currency denominations.
Super efficient way to purchase foreign currency - just order online and collect next day from store of your choice.
Very friendly and efficient service
Brilliant , No problems . thankyou
I used the online site to order euros. Guidance was easy to follow maybe because I've used the site many times before. I chose home delivery and money arrived at my convenience. All in all a good experience. The rate was competitive and delivery was free. My only complaint is the denominations of notes. Mostly €50. I'd much prefer to choose if possible and if not have more smaller denominations.
It was very straightforward. The only thing I would say is it would be good if you put some 10 euro notes in as well as the 5's , 20's and 50 euro notes.
Nice and easy delivery to Waitrose
Quick click and collect at Waitrose nearby.
Cheerful member of staff served me
A friendly welcome. The lady made sure I got the best rate on offer, by explaining if I purchased over a required amount the rate would improve. I had a reward in my John Lewis account which was honoured quickly. A pleasant conversation throughout the process. Would use again
John Lewis Money is a financial services provider that specializes in offering a range of insurance products. The company operates under the reputable John Lewis brand and aims to deliver peace of mind to its customers through comprehensive coverage options. Services offered include home insurance, travel insurance, and car insurance, designed to meet the diverse needs of individuals and families seeking reliable protection for their assets and well-being. Targeting a broad audience, John Lewis Money appeals to consumers who value trust and quality in financial services. By leveraging the established John Lewis brand, the company seeks to provide transparent insurance solutions that help customers navigate the complexities of insurance coverage. With a focus on customer satisfaction, John Lewis Money aims to foster confidence among its users by delivering straightforward and accessible insurance policies. For more information, visit www.johnlewisfinance.com.
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