Ford Rental at John Grose is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Amazing service from Ryan at John grose The second time buying my car from him, he makes everything is easy all done online through email, then great service when collecting the car. Can’t recommend him enough! Thank you
I recently purchased a Jaecoo 7 and had the pleasure of dealing with Luca throughout the entire process. From start to finish, Luca was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with each step of the purchase. His customer service was outstanding, no pressure, just honest advice and top-notch support. It’s rare to come across someone who clearly cares about their customers and goes the extra mile to ensure a great experience. If you're thinking of buying a car, I highly recommend speaking to Luca. Excellent service from a true professional!
Collected my new Peugeot 2008 GT Premium MHEV Auto. I'm in awe! & a huge thank you to Ben Seaton & Gary Page for their 100%+ Customer service throughout.
This is a challenging review, because I didn't get the car I ordered, but the company handled it really well. Probably more hassle than would be ideal, but I am happy with the car so far, and feel that the extras that were thrown in, to make up for the mistake, were very fair. I don't know what caused the error in the first place, so it is hard for me to comment on that.
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Had a old fiat Punto 2004.Failed Mot and needed a lot of work. So decided time for a upgrade.browsed the internet site for Ipswich. Saw a nice Citroen C3 Puretech 2021 Black and white. Reserved online for £99 and booked a test drive. On the day was dealt with by a lovely person called Patrick Chapman (sales executive). Citroen department Ipswich. Obviously a bit daunting changing a motor after all these years. Was put totally put at ease. Had a test drive (solo). That was me sold. So I purchased it with a 2 year extended warranty and a supagard protection for the car. The day I picked it up Patrick explained everything and we went through all the controls etc. couldn't be happier and dealt with by a outstanding chap. Thanks again Patrick you the man!!.👍
Date of experience: July 4, 2025
Absolutely brilliant service from these guys we are currently away on holiday had are car serviced be for we came away well I say serviced but it actually wasn’t the company back home hadn’t done there job properly any we took our car down early Monday evening as it was unsafe for us to drive home they gave the car a full service and changed the dangerous front and rear breaks collected the car today and they had also cleaned and washed it absolutely fantastic service would highly recommend
Date of experience: June 25, 2025
Friendly, welcoming, professional and knowledgeable service from expert staff when buying a new car from John Grose (Lowestoft).
Date of experience: June 25, 2025
Took my car into John Grose Ipswich this morning for its MoT made very welcome by the staff who were very efficient and ensured we were happy to wait whilst the car was inspected, the waiting area was comfortable, clean and had everything at our disposal that we could possibly require. We were kept informed on the cars progress whilst we waited. Many thanks to all the staff who we spoke to whilst we were there.
Date of experience: June 10, 2025
