Review summary

Infinity Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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MG
Excellent

I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you

Steve at the Berinsfield store was so…

Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.

S
Popped into infinity motorcycle…

Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.

Great company to deal with

Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍

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All reviews

423 total • Write a review

Showing 151 - 160 of 419 reviews
dm
5 out of 5 stars

Quality customer service with experience. Belfast store.

Great service. Gareth was very helpful to me when I went to buy a helmet. Despite the fact that I had no prior experience, Gareth didn't just try to sell me the most expensive, or the one I liked the look of the most. He asked what I was looking for and tried to accommodate me while advising me of what to look for in a decent helmet and educated me on how to know if its the right size, I feel a little more knowledgeable than before I went in. Ultimately I made a good decision based on his experience and advice. He really knew the products inside out and was honest about the brands. That's what you need when buying such an important piece of equipment. There were also some great value prices on motorcycle clothing and will definitely be back.

Date of experience: September 9, 2023

c
5 out of 5 stars

As a beginner motorcyclist I had the…

As a beginner motorcyclist I had the best experience at Great Portland Street store! Staff was very friendly, attentive and gave me advices I needed to make my choice. Special shout out to Adrian who really supported us with choosing our first helmets, highlighted what needs to be taken into consideration when making the choice. Really appreciate all the help I got, especially staff staying overtime to help me complete whole purchase. Will be coming back to this store, highly highly recommend!

Date of experience: September 8, 2023

SC
5 out of 5 stars

Service above and beyond at Infinity Christchurch

I recently had a waterproofing issue with a pair of Gore-Tex boots. Even though I had not originally purchased them from Infinity Christchurch I was directed to that store to have them inspected by the manufacturer. Nathan the store manager was incredibly helpful and oversaw the process of them being inspected and sent back to Gore themselves for testing. I had a very positive outcome on my boots, but the customer service at Infinity Christchurch is incredible, bikers looking out for bikers. Nathan you have gained a fan, a loyal new customer, and an advocate for your store. Thank you so much for all your help.

Date of experience: September 8, 2023

JS
5 out of 5 stars

Gareth was great help in sorting a new…

Gareth was great help in sorting a new pair of boots 👍

Date of experience: September 8, 2023

SJ
5 out of 5 stars

Infinity motorcycle’s- Oxford-James was…

Infinity motorcycle’s- Oxford-James was really helpful in setting up and explaining how to use my intercom system. Very professional.

Date of experience: September 8, 2023

AH
5 out of 5 stars

Over many years I have had nothing less…

Over many years I have had nothing less than incredible service and advice Big mention to Nathan at Christchurch

Date of experience: September 8, 2023

MM
5 out of 5 stars

When things go wrong ……..

When things go wrong …….. Picked a great helmet but it was a little too small. Wore it three times and had to take back . Nathan swapped for a large one which fitted perfectly . Really appreciate the great service as taking back a “used” helmet can be problematic with some shops . Thanks Nathan .. very pleased

Date of experience: September 8, 2023

sv
5 out of 5 stars

Infinity has the best staff and gear collection

Infinity motorcycles has one of the best and most well priced collections I’ve seen for a motorcycle gear store. Especially the helmet collection. The staff here is just absolutely the best in terms of knowledge and customer service. I’m purchasing a helmet from here from all the way over in india and the staff, especially Luke, has been the most helpful by constantly going back and forth with me on which helmet would be the perfect fit for me out of all the choices I was getting confused about. Threw in a little discount as a gesture of good will. Can’t get any better than that. Please make sure you shop here for the best collection and experience

Date of experience: September 7, 2023

J
5 out of 5 stars

Norwich store is full of cheerful and…

Norwich store is full of cheerful and knowledgeable staff who are happy to help with any thing. Always a good experience.

Date of experience: September 7, 2023

CK
5 out of 5 stars

Yip class as always

Yip class as always. Craig and Lisa are top class.

Date of experience: September 6, 2023

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