Excellent
I order my second helmet from here. Fast delivery, good cominication through email. Very happy. It come in perfect condition. Thank you
4.3
Great
423 reviews
5-star
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Review summary
Infinity Motorcycles receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Steve at the Berinsfield store was so…
Steve at the Berinsfield store was so helpful and knowledgeable regarding a helmet and trousers we purchased. First time visiting will certainly be back. Highly recommend. Thanks again Steve.
Popped into infinity motorcycle…
Popped into infinity motorcycle southampton to get a lid sorted for myself. On my first visit Ben was super helpful helping me find a lid that fitted me and in a range of different budgets. I was not pressured to make a purchase that day. Went back a week later and this time dealt with Steve who was also fantastic mentioned Ben had helped me the week previous and I've made my decision on the lid I wanted. Steve also took his time in helping me with gloves which I also bought. He patiently helped me with some jackets which I will return again soon for. I felt very welcomed at infinity and was very well informed with a wealth of knowledge from the guys about gear. They will be my go to motorcycle store as I have trust in them. Thanks guys see you all again soon.
Great company to deal with
Great company to deal with. I bought boots and helmet online, both arrived very quickly shame they were tight so sent them back easy and quick. A couple of days later next size up arrived very fast and efficient. From order to my house with a second delivery with the right size was 7 days. I will definitely recommend to my friends and I'll be a customer again in the future. Thanks Mike 👍
Company details
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Website
www.infinitymotorcycles.com
All reviews
423 total • Write a review
Showing 1 - 10 of 419 reviews
AM
NO HELP WITH WARRANTY IF THE ITEM IS FAULTY
Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period. They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'
Date of experience: June 19, 2025
I
Indy
US
Used to be good probably 9 years ago
Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better
Date of experience: June 19, 2025
gL
best relaibe company purchase ever,
the only time i ever use this site is going mental over pathetic companies, This company is amazing i have to say you could not make a nicer more help if you made one yourself, just got off the phone will buy off this company everyday of the week from now on fantastic. just got a full refund but asked instead now helmet and the rest in a refund, id like to buy cant think of anything because so nice and respectful comapny ever....
Date of experience: June 16, 2025
NC
Great service from start to finish
I have to mention Steve and his colleague at Southampton. Called yesterday just before closing to check they had a specific jacket in stock and in my size. They did. 60 mile ride to their shop today. Very helpful and knowledgeable about the product and paying with Klarma was a doddle. Excellent 5*'s for Infinity.
Date of experience: June 11, 2025
cR
Hanger Lane- Rico and Eli , true stars
I ve purchased a Cardo Edge from the Hanger Lane branch.Many thanks to Rico and Eli who were very kind and asked if I need help in fitting it to the helmet so they did it for me nicely on the spot, taking away the stress, energy and time I would have had to spend doing it myself. Spot on as always ! All the branches I ve been to such as Hanger Lane, Holborn, Farnborough or Camberley, the staff were very friendly and helpful, with plenty of knowledge! Thank you again
Date of experience: June 8, 2025
KC
Purchased a Cardo packtalk Pro
Purchased a Cardo packtalk Pro. Stumbled at first due to payment issues that were very quickly resolved with the customer support person, UK based, which gave me confidence to proceed. They identified that there was an admin issue, in real time, issued a full refund. Placed the order again and received the the unit next day. Very happy with the whole experience, despite the initial glitch. Their staff were extremely helpful and diligent around this minor issue, and I will definitely be a returning customer. Excellent product, excellent customer service, recommend with confidence. Look forward to my next purchase with your business, thank you and your team. Kind regards, Karl.
Date of experience: June 4, 2025
C
Customer
US
Got lured to browse their stock by…
Got lured to browse their stock by great prices, everything I found was out of stock, but different colours available… for much more £££, can they not see how poor this is, after wasting 1/2hr looking at not in stock items, will not return
Date of experience: June 3, 2025
R“
Deteriorating service
Since the change of the company website, it seems that the customer service changed as well. Previously we could see all purchases and returns on our accounts, now you cannot find it, you rarely get notifications about the refunds once the return has been delivered to them. Its a significant difference to the company I joined as a client a few months ago. Maybe they should review the work of their IT department? I have been told that my history of purchases has been wiped out, and unlikely to recover??? What
Date of experience: June 2, 2025
GR
Fantastic Customer Service
Great experience buying online - I made a mistake with an incorrect purchase and they were extremely easy to work with and very helpful in resolving this.
Date of experience: May 31, 2025
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