Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Infinity Energy Services is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication.
The company were a good price and very helpful at the order stage. Luckily the paperwork was completed quickly, and Sam and Josh installed my battery earlier this week. They were very efficient, polite and a pleasure to have in my property. Very happy, as adding the battery to my solar system I am currently operating at 85% self sufficiency. 🥰
We were pleased with every aspect of dealing with Infinity Energy from start to finish. Communications were good, everything happened when they said it would and everyone on the team was helpful. We are delighted with system and wish we'd done it years ago. I would definetley recommend Infinity.
Phil and Shep were very professional and tidy. They came to sight early in the morning and were friendly and introduced themselves. They installed 14 solar panels in a day. It was on one of the hottest days but they worked at it until they got the job done. We are really pleased with the installation and would not hesitate to recommend Infinity Energy services. Thank you Phil and Shep 🙏🏽
They Installed air conditioning unit, they also installed air source heat pump at same time. Air conditioning unit not fitted correctly unknown by us and has now got to be replaced at my expense even after an independent engineer has came and looked at the unit and said he has never in his years seen one fitted so badly that the entire coolant has leaked out and has now broken the unit due to lazy installation the company will not admit they are at fault. If your thinking of air source heat pumps we also had water pouring into our utility room when they fitted this as they didn’t turn the water off. Also they didn’t tighten a radiator up and it leaked all over my daughter’s brand new bedroom floor buckling it all while she was 9 months pregnant. I would not feel confident having them install anything again and will do my best to stop it happening to someone else.
No description available yet.
Website
www.infinity-energy.co.uk163 total • Write a review
On the 27th September 2024 I received a competitive quote for the install of a second Powerwall 2 and Gateway 2 from Infinity. On the 3rd of October I received a visit from their surveyor who was professional polite and informative. Following this visit the quotation was agreed to by both parties, a 10% deposit was paid and an install date confirmed for the 14th of November 2024. The install team were again professional polite, informative and tidy. Unfortunately they were unable to successfully fully commission the Powerwall which by the time they left was only in Standby mode and I was informed that the management team would be informed. I subsequently emailed the team the following day to enquire if this had been done with a couple of further queries. I received an email response 3 days later asking for photos of the install and that the Powerwall may take 7 days to fully commission but no response to anything further. Following the 7 day period on the 22nd November I enquired whether there were any further updates. The response simply read that 'they could not see my system remotely'. I once again asked for an update on the 28th of November to be told they were "contacting Tesla for me". I then had no further response from anyone from Infinity untill I was copied in on an internal email from their finance dept to their solar service manager asking for an update on preceedings because of the timescale that had now lapsed. I have had no one ask if the system was up and running, I have no one visit to check the install and I have had no apology or explanation for the poor after care service. I have been left to search forums and contact Tesla myself to solve the issue. I nevertheless have decided to leave a rating of 3 stars purely because the quotation, survey and initial install team were excellent but it must be said that the extremely poor follow up service I would rate at best 1 star.
Date of experience: January 14, 2025
From the start to the finish of the job every department were efficient polite employees who carried out their duties very well and diligently I would not hesitate in recommending them for any job
Date of experience: December 9, 2024
US
We had an Air Source Heat Pump installed by Infinity Energy and would have no hesitation recommending them. From survey through planning, technical installation and commissioning they have been outstanding. Dan and Lewis who completed our installation were exceptional. They were thoroughly professional, clearly explained what they were doing and patiently answered all of our questions. They are a credit to Infinity Energy!
Date of experience: October 26, 2024
They were only company that guaranteed and did take down my solar panels for work on the roof. They fitted a battery, inverter, and solar hot water system and been helpful when problems occurred due to change of my ruter. They were reliable , tidy , friendly and soon sorted me out as I am 70 and live on my own. I would recommend them for all your solar needs. Can't verify. NOT taking photo.
Date of experience: September 11, 2024
US
Initially seemed very engaged - requested a quote for solar and AC after seeing lots of positive reviews and awards they had won and being a certified Tesla installer. After an initial quote for both and discussing my options, they agreed to call back once they had checked whether they would be able to provide any movement in price given the combined installation - a reasonable request for a very large installation. Unfortunately after trying to follow this up myself on 3 occasions, they have returned none of my communications. After going through a number of solar companies for quotations, Infinity Energy were certainly the most disappointing.
Date of experience: August 13, 2024
My partner who lives in Newport in Essex had solar panels installed on 31-07-24. The two installers turned arrived around 09:45 from their Portsmouth office and commenced installing. The young lad had very good interpersonal skills, professional, was very helpful, especially when we requested he remove an old ariel, and a grafter. The older installer, his name begins with D, was hard work, appeared reluctant to engage in providing information, had a superior attitude and rushed the system overview at the end of the install so that my partner and I struggled to understand the basic system functions etc. To top it off he actually insulted me before he left! Definitely a prime candidate for training in inter personal skills and customer interfacing techniques! Other than that, and subject to the power generation and cost savings being proven, the install went well.
Date of experience: August 1, 2024
Just had my solar and battery instal completed The good Good communication regarding questions about the product , very neat installation and installation team polite and explained all, so far very pleased with product just wish Sun would come out because when it does can virtually run grid free. Not so good Scaffolding team although they were polite worked well on the days they were here, let down with times they were attending had to chase to get it removed this is one area which could be improved and get a 5 star review. Not had my DNO form yet and will update once received. I would however recommend infinity and have done to others.
Date of experience: July 3, 2024
Just completed our 2nd installation with Infinity Energy Services. This time an Air Source Heat Pump and radiators throughout. The work was finished to a very high standard nearly 4 days earlier than schedule. Joe, Ethan, Dylan, Lewis, Tom and of course Dave couldn't have been more considerate or accommodating of our wishes. Problem solving on the spot. Checking with me when unsure. Motivated, professional and diligent. Always cleared up at the end of each day. It is obvious that the company management, culture and work ethics are healthy and encouraging. Please thank everyone for me.
Date of experience: June 17, 2024
I recently had a Multi Split Bosch Air Conditioning system installed by Infinity Energy Southampton and I’m very happy with the result. The fitters Scott and Ervin were very professional and the installation was completed to a very high standard. They also explained everything clearly and answered all my questions. I have used Infinity Energy before to install Solar Panels and Battery the high standard of workmanship then was maintained in this time.
Date of experience: April 13, 2024
