Imagine Estate Agent has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The keys were given to the buyers without our consent, even though we had instructed them to hold off until the full set of keys was received. Glenn, the area director, released the keys, and Jamie, the Watford branch manager, shifted the blame onto the solicitors and us for their unprofessional actions. If the area director and branch manager act this way, what can we expect from the rest of the team?
Don't ever use this absolute clown show of a company. Couldn't have been less helpful when I needed my property back and had a tenant not paying rent.
Absolutely unacceptable experience with Estate Agent’s Paul.They misrepresented the property my daughter purchased, advertising it as semi-detached when records confirm it is a terraced house. There is a clear evidence, they refuse to acknowledge their mistake. This misrepresentation has caused significant financial loss, as she would have made a different purchasing decision had she been given the correct information.Avoid this agency if you value honesty and professionalism.
I was looking for a rental property in the Hemel Hempstead area of Hertfordshire and found that a lot of the estate agents that I dealt with were not very efficient in finding me what I wanted and were literally making me decide to buy a property instead of renting one. However one person was very helpful and knew all the relevant information on the property we were viewing and was extremely helpful in trying to find us somewhere within our price range. I am 73 years old and disabled and this lovely person was very patient with me too. Her name was Ellie and she worked from the Hemel Hempstead branch of Imagine Estate Agents. Thank you Ellie for going above and beyond your role as a letting agent. Sonya x
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www.imagine-group.co.uk39 total • Write a review
Wow... where do I even begin. This is a long overdue review and should have been written a year ago. One of the worst estate agencies I have ever used in my life. Typical slimy and sneaky behaviour from their agents. Me and MANY others in my development were lied to when purchasing our properties. None of the homeowners were made aware of the plan to house a great amount of social housing tenants throughout the building. This has led to many thefts of parcels, antisocial behaviour, violence and drugs throughout the building. There are many young single women who feel frightened in a place where they are supposed to feel their safest. There are also young children and babies in the building. Police are constantly called to the building, it is utter madness. Something needs to be done about estate agents that lie to buyers to lure them in to purchasing. I hope the commission was worth it! This has taken a serious toll on my mental health and continues to do so.
Avoided writing this review for months now, but people need to know the truth. Purchased my first property some months back through Imagine and it started off a very positive experience….. estate agents have a bad rep with not being transparent and tend to lie a lot. This was definitely the case here. I purchased through Jason at Imagine Group who FAILED to inform me that the apartment I was buying was in a building of social housing tenants (I found out through the marketing lady in the building on a 2nd viewing I had) - which was too late as we had already started the legal process. If I may add, social housing does not necessarily mean bad people. However, the people placed in this building are crackheads and those whom you would not feel safe to approach. As a young woman, I feel very unsafe in a place where I should feel the safest. In light of the recent killings and abductions of young women, I cannot stress enough the toll that this has taken on me and my health. They made sure to keep this information quiet until it was too late and I confronted them about it myself. Absolutely disgusting. I will never use this agency again, whether that he to sell my property or to rent it out. They are the reason why agents have a bad name. I asked for their complaints procedure months ago and I am still yet to receive it. If anything happens to me or any other young women in this building, it is on you, as I have spoken with others and they have advised that they were also not informed about the dangerous tenants that are downstairs, and we all feel unsafe. On top of that, may I also add that the state of the building because of these tenants is absolutely disgusting. There is blatant drug use, antisocial behaviour and just pure neglect and disrespect of the building. Meanwhile, the other side of the building is so clean, civilised and without crackheads. What I was not told by Imagine Group was that one side of the building would be all private landlords and the other side to be completely infested with crackheads. They made sure that they left that bit of detail out. Thank you for ruining what was supposed to be an important chapter of my life in becoming a homeowner. Hope you can sleep at night, because I can’t and I constantly fear for my safety. Hope the commission was worth it.
Paul Markey is very approachable, reliable and friendly. He is very professional with excellent customer service and also ready to go the extra mile. His advice and support will help me greatly in my decision-making. Thank you Paul, for all your help. I would highly recommend for his services!
Terrible service. Used Imagine to market my flat, accepted an offer and then incurred 24 weeks of delays due to their not undertaking appropriate due diligence on the prospective buyer. The sales progression is truly awful. I tried to chase up myself to find out the progress on the sale but they dodged my calls. I tried to raise a complaint but they take no blame for their incompetence.
Avoid! Never have I met more greedy people. All they do is lie just to get couple extra pounds of you. If you're already renting with them don't even bother cleaning and painting when moving out, they will make sure you won't get any of your deposit back. How? They sent clerk to do couple of photos when you move in with comment "everything good condition" and then when you move out they will sent another one who will say it's worse than normal usage! Even if it's better! I promise you, I didn't want to believe it but they did exactly that. Not worth your time or money! And the stress dealing with them is unbelievable.
Thank you Paul,Katie and Jamie for working along with us in property buying . I have received a professional service from you guys from showing around the properties and finalising one as well . Katie / Paul who are always a call/email away when I had any query . Looking forward to do more business with you guys .
Around 7 years ago, I rented my first property through Imagine. Looking back, they took advantage of my inexperience every step of the way. Lie after lie in order to rush me into decisions and squeeze as much money as they could out of me. I've never seen anything like this when renting through subsequent agents. The same people still work there now, and looking at the reviews, they don't appear to have changed their methods. I now actively avoid them.
THE WORST EXPERIENCE OF MY ENTIRE LIFE. The sales progression team need to be sacked and started again from the ground up. They lie constantly about dates and what they know. They only chase “once a week” even when things aren’t moving. If I worked like they did I wouldn’t last a month in my job. They’re scared to answer calls if they think they may not be nice calls and prefer to bury issues instead of tackling head on. If you want to buy/sell quick and easily I would never ever use this company
The worst estate agents I've ever met. Unprofessional, misleading. Will do and say absolutely everything to sell. Avoid them. We had "pressure " to deal with Amber Harris and she was absolutely useless.
Ashley Orbell at Imagine Properites has really gone the extra mile. He has been efficient and has made our move to the UK so much easier. We would recommend him, his services and the Imagine company to anybody needing to find a home.
