Imagine Estate Agent has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The keys were given to the buyers without our consent, even though we had instructed them to hold off until the full set of keys was received. Glenn, the area director, released the keys, and Jamie, the Watford branch manager, shifted the blame onto the solicitors and us for their unprofessional actions. If the area director and branch manager act this way, what can we expect from the rest of the team?
Don't ever use this absolute clown show of a company. Couldn't have been less helpful when I needed my property back and had a tenant not paying rent.
Absolutely unacceptable experience with Estate Agent’s Paul.They misrepresented the property my daughter purchased, advertising it as semi-detached when records confirm it is a terraced house. There is a clear evidence, they refuse to acknowledge their mistake. This misrepresentation has caused significant financial loss, as she would have made a different purchasing decision had she been given the correct information.Avoid this agency if you value honesty and professionalism.
I was looking for a rental property in the Hemel Hempstead area of Hertfordshire and found that a lot of the estate agents that I dealt with were not very efficient in finding me what I wanted and were literally making me decide to buy a property instead of renting one. However one person was very helpful and knew all the relevant information on the property we were viewing and was extremely helpful in trying to find us somewhere within our price range. I am 73 years old and disabled and this lovely person was very patient with me too. Her name was Ellie and she worked from the Hemel Hempstead branch of Imagine Estate Agents. Thank you Ellie for going above and beyond your role as a letting agent. Sonya x
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www.imagine-group.co.uk39 total • Write a review
Service was shocking, didn't now what they were doing, lost a sale by giving buyer wrong information, then was told couldn't sell our property until tlite was spilt which is utter rubbish, wasn't informed when cancelled viewings, wished I had listened to friends when told don't use them.
Date of experience: February 1, 2025
Paul Markey unfortunately let the team down. I’m presuming he’s just started his career so his inexperience has resulted in some poorly judged, unprofessional behaviour. Real shame as we initially liked Paul and mentioned giving them more business in the future yet definitely one to avoid now sadly. Context - We decided to proceed with another property that was on sale with a different estate agent instead of Paul’s property. He wasn’t happy… “Thank you for wasting my time and also now having to have a very awkward conversation with my owner…. Lets hope for your sake you don’t get messed around like we have but if there is such a thing as property karma it may well happen. Think we can end this here” No commission on this one I’m afraid 😉
Date of experience: October 28, 2024
US
My personal experience with Imagine has been very poor. I have found both customer service and professionalism to be lacking. My dealings have been with the Hemel Hempstead branch, where the attitude and conduct of one particular member of staff was especially shocking.
Date of experience: October 10, 2024
US
We have had an amazing experience with Imagine Watford. Jamie dealt with the valuation of our property and the process moved very quickly from there. The marketing, photos and listing were all amazing and I am picky! The property was on the market the next day and we had accepted a great offer over asking within 3 working days. To top things off they also helped us find our dream home!! I cannot praise this team enough, thanks so much to Jamie, Jason, Nikki and Glenn (and anyone else I've missed)!
Date of experience: August 15, 2024
I am a Landlord, after non recept of June and July's rent, Imagine allowed the tenant to remain for 2.5 months rent free. In the end security deposit was recovered but no rent for July and additional £420 taken from deposit. Am in deficit, and imagine did not pro actively aim to retrieve rents due but allow for the tenant to live free of charge. In the end spent over £3,000 to redecorate and another £420 for repairs and cleaning. Has put me into debt. Imagine simply allowed the tenant to take full advantage of the situation.
Date of experience: August 14, 2024
I approached 3 agents to sell my house in March 2024 and it came down to a choice between Imagine and Churchills. I'd bought through Churchills and thought I'd sell through them but I was incredibly impressed by Jamie when he came to value the house and his thoughts on selling the house. So much so that I changed my mind and instructed Imagine to sell my house. I haven't regretted that decision one bit. Whether I was dealing with Jamie, Ashley, Amir, Amy or Katie I cannot fault them for their helpfulness and attention to detail. I'd recently witnessed the awful consequences of a conveyancing solicitor recommended by an unrelated estate agent and decided I'd chose my own. I wanted Graham Smith Property Lawyers only to find my buyer had already secured their services. I went with Alan Bultitude of St John's Property Lawyers. Again, I can't recommend these solicitors highly enough. Imagine matched me with a first class buyer which meant a smooth and relatively stress free sale that completed before the end of July 2024. Thanks again for all your help and I have no hesitation in recommending Imagine Estate Agents.
Date of experience: August 13, 2024
US
I mainly dealt with Katie once we had accepted an offer on our property. She was honestly amazing. Responded to my emails quickly, picked up the phone when needed and kept me updated. Things were a little touch & go with the buyer at times, Katie was amazing at keeping me calm! We managed to exchange and complete within 3 months, which I think is amazing in the current climate! Thank you so much! x
Date of experience: June 13, 2024
US
When we first started using this company to rent our property, they were quite good. But six years on and the quality of work declined dramatically. We had a difficult time communicating with them at time. They hardly ever call you back if leave a message and request a call back. Some agents are rude. I was happy with the account department and over the years they were helpful and prompt. The letting team are impatient and a big let down. Just in a hurry to rent it to the first person comes along. They used to show the place to people individually but now a days they arrange a viewing day and bring a few people. To me this doesn’t give the agent enough time with each viewer to explain or know them a little. Basically the landlord doesn’t matter anymore. Apart from one person, the rest of the sale team were not polite and quite patronising at times. I don’t recommend this branch at all. Our special thanks to Drew. He was amazing.
Date of experience: May 25, 2024
Don’t even bother with this useless agent, recent experience has shown very poor communication and co operation within a property chain. AVOID AVOID AVOID
Date of experience: May 20, 2024
