Great Expiernce
Great Expiernce
Useful
Share
3.5
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Useful
Share
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
Useful
Share
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.idmobile.co.ukAll reviews
1,000 total • Write a review
Showing 431 - 440 of 996 reviews
TH
Very helpful assistant …
The person I spoke to was very helpful and was able to respond positively to all my questions. I was then directed to the right team to assist with helping to my online order difficulty.
Useful
Share
JB
Have been with I'd for years great…
Have been with I'd for years great service great app,
Useful
Share
J
Cheap but scummy and useless
My contract ended in June 2025, and rather than opting to upgrade my S23 Ultra to a new phone I chose to move to a rolling 30 day contract charged at £10 per month, as my phone still works just fine and upgrading seemed pointless and wasteful. However, today iD sent me an email advising that rather than charging me £10 they will charge me £47.97, as if I were still in my original contract. You can't call iD as that would be far too easy, no, you have to speak to their useless online "Chatbot" and try to convince it you need to speak with a human. When I finally got to chat with a human (Milani), they were useless, unable to explain why they are sending me emails telling me I will be overcharged, and unable to confirm if I will be charged the correct amount or not. I just have to wait and see I guess. It sounds like they are going to try and charge me the much higher contract value even though I'm out of contract and on a new plan. What a scummy company, useless too. I will be looking for a new provider. Hopefully you never need to speak with them, as their customer service staff have no idea what's going on. Milani's last response to me was essentially, wait and see if we overcharge you then try and speak to us again. This is a quote from Milani's last response to me about the issue. "If you believe you will be overcharged or want more details, please feel free to contact us when your bill generates by 06/08/2025." In other words, wait a month and see if we try and rip you off.
Useful
Share
MS
Easy to set up and great value for…
Easy to set up and great value for money I have been impressed.,
Useful
Share
JZ
That's what I needed!
Massive internet pack, outstanding roaming option. Everything in good prize. Probably I will transfer another number here :)
Useful
Share
JA
network coverage is a disaster in my area
I love ID mobile my problem is we have little to no signal in our village. The mast is at the top of the hill and I live at the bottom. Network is beyond feeble. If I am expecting a phone call I have to get in car and drive a mile to get a strong enough signal for that call to get to me. For instance I was waiting for a pre hospital operation call last week. Hospital tried ringing me 5 times before I realised and drove up the hill to sort the call out. In this day and age technology shouldn't be leaving areas in shadow. Please can you try to sort our problem out. It doesn't only affect your network it's all of them
Useful
Share
NH
Network coverage is poor in some areas.
Network coverage is poor in some areas.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.