iD Mobile
View company profile →
Cheap but scummy and useless
My contract ended in June 2025, and rather than opting to upgrade my S23 Ultra to a new phone I chose to move to a rolling 30 day contract charged at £10 per month, as my phone still works just fine and upgrading seemed pointless and wasteful. However, today iD sent me an email advising that rather than charging me £10 they will charge me £47.97, as if I were still in my original contract. You can't call iD as that would be far too easy, no, you have to speak to their useless online "Chatbot" and try to convince it you need to speak with a human. When I finally got to chat with a human (Milani), they were useless, unable to explain why they are sending me emails telling me I will be overcharged, and unable to confirm if I will be charged the correct amount or not. I just have to wait and see I guess. It sounds like they are going to try and charge me the much higher contract value even though I'm out of contract and on a new plan. What a scummy company, useless too. I will be looking for a new provider. Hopefully you never need to speak with them, as their customer service staff have no idea what's going on. Milani's last response to me was essentially, wait and see if we overcharge you then try and speak to us again. This is a quote from Milani's last response to me about the issue. "If you believe you will be overcharged or want more details, please feel free to contact us when your bill generates by 06/08/2025." In other words, wait a month and see if we try and rip you off.