Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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www.idmobile.co.ukAll reviews
1,000 total • Write a review
Showing 391 - 400 of 996 reviews
Ss
Awful
Awful! Took out a contract in my married name. Was sent the device and contract went through with no problem and no need for ID. When I had issues with the e sim and was sent a physical one I suddenly had to send ID in order to use the service I'm already paying for? I don't have it and if ID was needed I would of thought it would be before the phone worth hundreds was sent to me. I'm OK to receive a phone but not use the service? I've gone round in circles with no replies and the same 'sorry we can't do anything' answer until I'm at the point I'm cancelling my direct debit. I've never received this sort of service or had an issue with just wanting to use the sim that comes with the phone. Why send out phones and sims to people and then tell them they can't use it? Mind boggling
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MN
Positive experience with customer…
Positive experience with customer service.
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GB
Has been reliable service for a bargain…
Has been reliable service for a bargain price. Ideal for a light user like me.
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DP
Probably the best I’ve been with
Probably the best I’ve been with. No hassle from the start everything is straight forward no hidden things what u sign up for is what u get. I really recommend ID MOBILE ⭐️⭐️⭐️⭐️⭐️
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MR
Low coverage most of the time signals…
Low coverage most of the time signals are not available and internet doesn’t work properly
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