Howards Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
This is a fantastic company when looking for rented accommodation. The whole team is super helpful. Mia especially was so helpful, calling me whenever a house became available, and emailing properties. Would definitely use this company again, should I need to.
Having a minor issue with rental documentation Lara responded quickly in a professional manner resolving the problem, as a landlord of 14 years the service is first class.
I was speaking to a lovely lady called ayesha who was so helpful and very professional regarding my housing needs I just want to say this firm is so good and everybody I spoke to were very nice. I would recommend this firm to all my friends especially ayesha thank you so much
Poor customer service. Left 3 messages ,been trying to speak to the Gorleston office for 3 hours!. I would not trust them to sell for me or manage a rental.
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US
We would like to thank Julius who showed us around two property’s today, he was prompt and very friendly and gave us all the information we needed. We requested another viewing which was arranged the same afternoon. Very professional
Date of experience: April 18, 2025
A bit of an odd one. I'd like to know why they are sending blind letters to folks living in terrace houses in Derby, for someone looking for a detached house in Bungay? I don't think their advanced technology to help folks find properly is working!
Date of experience: April 1, 2025
I cannot recommend Howard’s Estate agents highly enough but especially lettings lady Mia Gore, an absolute joy to communicate with, professional, quick to respond and have clear information as needed. I’ve actually dealt with Howard’s before and know in asking their service would receive nothing but the best . I am giving Mia Gore highest praise as a true ambassador for the Howard’s group of Eatate agents. My partner and I are looking forward to completing our search now with Mia’s assistance. There are estate agents and then there is Mia at HOWARDS …….. Thank You !!
Date of experience: March 31, 2025
My experience with Howard’s was very good , good team , good agency , help all time when need!
Date of experience: February 11, 2025
Recently sold and purchased for my mum through Howard’s and they have been fantastic from start to finish . Maddie and Evie at Great Yarmouth branch and Sophie at the Gorleston branch all helped resolve any queries and response to my calls everyday sometimes was helpful and kind . They made a difficult situation much better after having to move mum closer to me selling her home of 45 years. Respectful, professional and lovely staff thank you so much .
Date of experience: February 11, 2025
Recently purchased a bungalow through Howard’s Lowestoft and dealt with Georgia. I can only express high praise, she was very helpful and bubbly which made the experience a lot easier, but also very prompt at getting back via phone or email which can normally be a stressful process with estate agents. Can’t recommend dealing with Georgia and Howard’s enough. Brilliant!!
Date of experience: January 28, 2025
We had a nightmare experience selling/buying it wouldn’t have gone through but for the professionalism of Howards in Yarmouth and in particular Evie and Sam who as well as doing their own job covered for the useless solicitors, thank you Evie and Sam.
Date of experience: December 11, 2024
US
I recently purchased a house in Suffolk and needed an agent to manage it for me. So i contacted 10 agents in the Suffolk/Norfolk area to sound them out regarding my needs. The response i got was mixed, Howards stood out though. The engagement and efforts made by Chris & Ayesha simplified the whole process and delivered a quality service to me at great value. I would recommend them both and the wider Howards team without hesitation.
Date of experience: December 11, 2024
US
Would give 0 stars but cant. Where to start? We moved into £1250/pcm property with the understanding that the property would be clean before we moved in and some minor remedial works done, walls cleaned, holes filled etc. I collected the keys from the Lowestoft office and was told they had "only just" found a leak in the roof in the conservatory and it would need to be repaired but were we happy to move in. As we needed to move into our new property we agreed. We moved into the property and found rubbish under the bed and in the cupboards in the master bedroom, the walls were unclean and holes in the property walls throughout the house from old fixings/screws which had not been remedied. There was an infestation of flies in the attic which had clearly been present for some time, I will commend Howard’s that this was actioned quickly and the problem has not returned. The "repairs" to the roof were taking a long time after being chased several times until a few months later i return home and to my surprise, scaffolding had been erected in the back garden, without any knowledge of this, I assumed someone had entered the property without permission and done this. I was then told that the contractor didn't enter the house at all but instead climbed over the back gate to let himself in. (this is either trespassing or a direct breach of the Housing Act 1988, depending on whether this was instructed or not, we were not informed and someone entered the property without prior notice or permission). The repairs commenced and I assumed all was fine, I would usually look over the mess left by the contractors, cigarette butts, the broken pieces of tiles, screws and other sharps objects, but I have a 2-year-old child and it's not ideal. Howard's asked to do a property viewing which we happily obliged to, and I informed the estate agent visiting that the house alarm was beeping on a low battery warning and this needed replacing, this has still not been completed, months later. And. It. Is. Still. Beeping. Constantly. I was then emailed by a gentleman to inform me that my contract was going to be ending a month earlier than my tenancy agreement said, and the landlords had asked for an increase to the rent. As i was confused at why my tenancy was ending earlier (in December, not end of January) I asked him to confirm the dates in my tenancy agreement. He then replied stating my contract was not due to end until May! an additional 4 months to my original tenancy agreement! He then informed me he would be in touch in April. I replied to ask for details on my tenancy agreement and was ignored. We were asked to permit a member of the Howard's team into the home "for 5 minutes for a quick walk around and a valuation" which again we happily obliged to. A member of the Howard's team arrived with the Landlord (which wasn't agreed) and asked to take photographs. Like many family homes, we have photographs and sentimental items on display in our home which we would not want on a property listing so we asked to rearrange to make the house "photo ready" (we have a 2-year-old, it’s not going to be photo ready for a sales website without prior warning). I had a phone call with someone and booked the following Thursday off work and we were anticipating the Howard's team and landlord to come to the property to take photos and no-one arrived. Now the weather has changed, the roof which was "repaired" is now leaking into the house again, onto my table. The beep is still beeping. And to top it off today i received a phone call today to inform me that my account was in arrears on rental payments and that I owed £75 to Howard's. It appears they have increased the agreed rental price without our consent as our usual direct debit to Howard's meant the full balance was unpaid and it went to collections. Even though i had provided a statement in writing of our intention to leave the property at the end of our tenancy, the rental price was increased, and our account is now in “arrears.” I apologised profusely to Winnie on the phone as I explained my frustrations to her but at this point it’s being ongoing since the start of our tenancy. I am speechless.
Date of experience: December 4, 2024
