Good communication
Good communication
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4.3
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
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Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
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Mia was very patient and helpful.
Mia was very patient and helpful.
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Company details
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Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total • Write a review
Showing 221 - 230 of 996 reviews
AR
Clear, concise, patient
The guy was very patient with me and explained things clearly when I asked him to.
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SC
Disgraceful company
Edit: HT, Typical that once a bad review exists you wish to solve a problem. The fact that my open tickets were never closed or responded to means you have all the info you need if the people doing that job, did their job. You don't need to try and fix this problem, I don't want to deal with your company, even for an apology. --- At the time of writing I'm no longer with HomeTelecom, and it's a process that took months to handle. They are the main customer service now for NoOne internet and in that position they failed month after month at simple steps. Forced me to renew under HomeTelecom because they never handled OTS and gave me minimum term crap. Direct debit mistakes where they mess up and blame you with threatening cutoff automated emails because they didn't take the payment. Breaking Ofcom regulations when it comes to handling One Touch Switch, failing to contact customers regarding the switch. Ignoring emails regarding switching and cancelling. Then blatant lying on the phone claiming there are no requests. Lying telling me another provider can not take a line over while in contract. Due to the lies and Ofcom rule breaking I just opted to cancel, and ignore the OTS process. Upon finally getting to cancellation, telling me that a contract has a minimum cancellation term of 30days and then being a fool and telling me it'll end on the 30th (when that's only 20 days away) Then proceed to send direct debit requests even though the contract was terminated and confirmed paid in full. I ignored this and thankfully nothing came of it. Proceed to send an email with cancellation date, which is wrong by a full 24 hours. I email a complaint, it inevitably to this day (well over a month later) has had no response. Then again my emails from 3 and 4 months prior also never got replies. Easily the most predatory, rule breaking, lying and downright useless company I have had the displeasure of dealing with.
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MS
AVOID AT ALL COSTS – Misleading, Expensive, and Zero Customer Respect give zero stars
If I could give zero stars, I would. I signed up for FTTP broadband with “No One” over a year ago, and for a while, the service and support were decent. That ended the moment Home Telecom took over, and it’s been downhill ever since. I called to move house mid-contract — No One website clearly said you can move your service and keep the same package. Total lie. Home Telecom claimed my original deal was unavailable at the new address and tried to force me into a worse package at a higher price, tied to a new 24-month contract. If I refused? A £150 cancellation fee. Extortion. This company is misleading, exploitative, and absolutely not customer-focused. They don’t honour original contracts, they hide behind technicalities, and their idea of support is gaslighting you into thinking it’s normal to pay more for less. Also, take a good look at all the suspiciously positive reviews floating around. Everywhere that can’t be curated by the company — like Google Reviews — shows the truth: under 2 stars. That should tell you everything you need to know. Avoid Home Telecom like the plague. They are a perfect example of what’s wrong with the telecom industry — shady takeovers, broken promises, and treating customers like cash machine.
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MM
A great experience with Mateo
I had a fault with my router after moving and the support provided was fantastic and very helpful with what ended up being a very complex problem to solve I was hugely grateful for Mateo’s help
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CC
The guy who helped me out was a true…
The guy who helped me out was a true gentleman very helpful and very knowledgeable wit my new WFI
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