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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
Really impressed with ease of ordering (Apple Pay a bonus!), speed of delivery (within a week and amazing comms) and quality of furniture (exactly as described and of high quality) thank you
Purchased this chair from my mum. Bought in the sale
real bargain. great quality you have to put it together however it is not hard just have to screw the feet on then slide the 2 sides on the back piece of the chair then just slide on the back piece, just push down hard all done.
My mum loves it very comfortable its not bulky. fantastic quality material a definite buy.
delivered within 2 days of ordering and free delivery .
Unexpectedly the best small sofa I have ever had, and I had at least 8 in the past
Nice sofa and delivery as fast as I would never expect. Ordered on Sud at and delivered on Wednesday. Very good quality American sofa and very easy to set up. 10/10 scores! Thank you!
Sofa delivered to home but not unpacked or assembled. Difficult for OAPs to handle !
Right hand cup holder does not open but did not want to have the hassle of returning
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