Review summary

Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

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Terrible experience. Avoid.

Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.

Never got my sofa as the delivery…

Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I Would have avoided this company at all costs. I’m about to request my refund - watch this space!

W
Had a problem but sorted it instantly

Had a problem but sorted it instantly, Cheers! 10/10

Almost lost my cool...

First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black. After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes. Moral of the story, don't trust what you see online, its all photoshopped. As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.

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Showing 281 - 290 of 996 reviews
MC
5 out of 5 stars

Tha Best from start to finish…

I have to give a review as this company, that I have never used before have been fantastic. Such good service from start to finish, friendly helpful and polite. I had to call initially with a query, charmingly dealt with and my mind put at rest. What a quick delivery time from when I ordered my sofa to arrival, with no hidden delivery fees. Always updated on delivery progress and lovely helpful delivey guys when it arrived. What a hassle free experience, 5 stars from me! Thank you!

Date of experience: September 10, 2024

G
4 out of 5 stars

Company were great to deal with but…

Company were great to deal with but sadly the product was not. Efficient communication about the return

Date of experience: September 8, 2024

BW
5 out of 5 stars

super fast delivery

I ordered a Langfor sofabed and it got delivered the next day! Everything was super quick and easy

Date of experience: September 8, 2024

ES
5 out of 5 stars

All right πŸ˜€πŸ˜€πŸ˜€πŸ˜€πŸ˜€

All right πŸ˜€πŸ˜€πŸ˜€πŸ˜€πŸ˜€

Date of experience: September 8, 2024

AL
5 out of 5 stars

Medina Corner Rattan Sofa Garden Set

This is the second (identical) garden sofa set I’ve bought from Home Detail. I liked it so much, I’ve doubled up. I am just as happy with the service and product as I was the last time. Ordering was easy, communications regarding delivery was brilliant and product is perfect. Pity the sun has done a disappearing act.

Date of experience: September 7, 2024

S
5 out of 5 stars

on time delivery.

on time delivery.

Date of experience: September 6, 2024

SW
5 out of 5 stars

delivery on time

delivery on time, product easy to assemble

Date of experience: September 6, 2024

T
1 out of 5 stars

Really poor quality sofa

Really poor quality sofa. Wasn’t expecting much but the quality is atrocious and the cushion covers are not even stitched properly. And holes between stitches. Horrible

Date of experience: September 6, 2024

SA
1 out of 5 stars

Not happy with this product

Quality is not not good.Broken wood underneath.Cannot tightened properly.Also hole wasn't right place.It was difficult to adjust.

Date of experience: September 5, 2024

IK
5 out of 5 stars

Nice sofa, easy purchase, delivery on time

Easy purchase process. Delivery on time, great product , especially for the price. Exactly as described. Mattress on a but thinner side but sofa bed will be used only occasionally for the guests so nothing that a good mattress topper couldn't solve.

Date of experience: September 5, 2024

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