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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didnβt receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which Iβve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working peopleβs lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. Iβm about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
Being kept informed all day of ETA.
Boys very good and polite delivery.
Great Chesterfield lovely colour makes our other furniture look washed out. Will definitely deal with Home Detail again. Thank you ππ
I ordered the Durham Kids Cabin Bed single for a considerable price of Β£319 prior to discount and a current price of Β£249 which is not a cheap price for a kids bed but I thought a good quality bed deserved the price.
Low and behold firstly the packaging appeared tampered with the box looked really old and used and was taped up again as if someone had already opened it.
Second of all I noticed there were various cracked products and screws and nails that looked like that had been opened and taped again. (I have pictures to prove all of this)
Thirdly the instructions were very poor but in the midst of all the problems that was the least of our concerns.
Lastly when we finally assembled the bed quality is the last thing I would describe this bed as. The draws are extremely flimsy they basically donβt go all the way to the back of the bed they sort of hang midway in the bed. Now for a kids bed itβs ridiculous.
I cannot express how disappointed I am with this product save your money and get a bed elsewhere. The insult to give me somebodies second hand product and not even do a good job at hiding it!
The item that I bought from Home Details was very well priced and they were very good at keeping me updated about when the item I purchased would be delivered. When I received said item, it was an excellent quality piece and I'm very pleased that I got it. All in all it was a very good buying experience and I would use this company again for furniture purchases.
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