Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
WORST SERVICE EVER!!!!!! I bought a wardrobe online, and they cancel it with no reason, waiting for 2 weeks and they don’t provide any update, I lose my time texting by email and WhatsApp, no one answer you NEVER. Don’t loose your time and your money with them.
Very bad experience , bought dofa bed with warranty 2 years , use only 6 month then got broken . Customer service very bad , they are telling only repairing is accrptable no refund and no replacement even , waste of money
Purchased a sofa bed a year ago, a normal night while me and wife sitting on it then suddenly one of the footings broke down (Both of us have normal weight). The next day we contacted them and requested for a repair since it has a 2 year warranty on the product. Unfortunately they can't repair it and as per them they can able to repair only minimal issues, really? To make this short, wouldn't recommend buying items here, I just wasted my money. Bad customer service and their response to email was like auto generated everything is the same.
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Genuinely the worst experience I've had trying to get a part replaced on the bed that was delivered and broke within 2 days of usage - it's been over 40 days since it got delivered and their team keeps saying "escalated to the team" - would not recommend if the alternative was sleeping on the ground.
Very poor customer support and product is also not good. Wood is infected with insect and they didn’t accept his mistake. From day1 I am facing issue. Fixing time they broke 1 part and not replaced yet . We found manufacturer defect but they didn’t change. Even they send quality guy they record the video and said it’s manufactured defect still they didn’t take any action and replace damage part with damaged product. I bought bed in April
I bought a table of a very bad quality, wrong measurements mentioned on their website (actual height is 45 cm but they mentioned 50 cm), down shelf edges so sharp that you'll cut your skin whenever you hit it by mistake which happens a lot specially with kids. so slow in responding to complaints and asked for a photo of me measuring the height of the table with a measuring tape which i did then insisting that a team should visit me to check the height of the table first and then they will decide what to do (what a joke) i will never buy again from this company.
Terrible experience...no returns accepted as per their policy, once "installed"...That's why they insist to fix the simple table at home...Customer service is a joke. They will tell you what you want to listen...everyday will say we will check with"High management" and nothing will happened next. Think twice before purchasing there
I had a horrible experience with Home Box, after waiting for a week, they delivered late in the day, and they complained that there was not enough light, and not cool enough for assembly after I complained to Home Box, they replayed they would deliver in one more week but if our condition is not meet you can cancel the order in a few days and will get the refund after 30 days. Terrible customer service, Think 2 times before purchasing
Very poor customer service. I have placed at least 4 to 5 orders with them where they have delivered all the orders on the right location. But from my last 2 deliveries they have made a big headache for me to receive my orders. 1 st order they mentioned the wrong number and kept on calling someone else for the delivery and delayed my delivery for 4 to 5 days. On my 2nd delivery they have give wrong location to the rider and he denied to deliver. And the customer care asked me to placed the request again. This is is not my concern if your team is keep on providing the wrong information to the delivery team every time. Same like you guys we also have jobs to do and i have taken personal off to get this stupid delivery. And am so pissed that they canceled. Never buying from them again. And check my history in your system before contacting me. Don’t go to them they are scam.
I have had a very bad experience with home box Bahrain,your customer service is very bad nobody answers calls my delivery delays for now this is the 10th day trying to get in touch with the customer service team to know what’s going on nobody answering it’s a very bad experience this is going to be my first and last purchase from home box
Very Veey Bad Servixe from Home Box UAE, I Ordered my furniture's on 2nd August, paid 150 AED for delivwey , they delivered the damaged item on 5th August and promised me they will replace and fix the new product on the next day, but now 48 hours over still I did not get my delivery and customer care do not have any information about my delivwey and they said they will come back to me with update withing 2 to 5 working days
Bought an aloe Vera mattress. It arrived and I unzipped the cover to straighten the actual mattress out. It was filthy dirty. Instead of exchanging it with a nice clean one, they wanted to pick it up and I could order a new. This won’t be happening! Usually if they don’t do exchanges, it’s usually because they know there’ll be something wrong with the next. They did pick it up fast and refunded my money the day after! I’d definitely avoid using these after the negative feedback here!
This shop doesn't even deserve 1 star! They deliver damaged furniture and refuse to exchange or refund. Don't ever buy anything from them and don't pay them through PayPal. They scammed me and never returned my money although I paid with PayPal.
every company has policies. how transparent and easy they wish to make the experience and journey for the customer is up to them. Homebox however has one or the rudest customer service team and fake apology speech that they say on repeat. May as well deal with robots. go to Pan Home. save yourself the grief.
Worst , very bad quality, i bought sofa and just within a year it started getting damaged. And no response from them.
It is a scam.
Big time scammers and in denial of awareness..the companies that support and assist and apparently between them and the consumer all seem dodgy even their"Scam Advisor" report.is Scam Advisor legit?
Even one star you don’t deserve Unprofessional Process to deliver the shipment , The complaining part useless They cancel my order online without any approval from my side and they decided the date up to them I will not do any purchases again from them and I’m not recommended as well
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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