I wish i would have read the reviews
I wish i would have read the reviews. My order was done july 19-2025 and no word from them about tracking my order. They took my money o'right, they said it would take 4 to 6 days to get my order, I started to inquire about the order last week-end august 2 and they don't recognize my order number, but somehow they have my money, and the phone number is a joke, the recording says "offer limited phone support" should say NO phone support. I called my credit card and i am disputing this charge
Customer service does not take phone calls. Literally.
I ordered a controller for a semi electric Medline bed and paid extra to have it delivered in 2-4 days, because without it, my completely disabled son could not have the bed adjusted at all. On day 4, I called to see where the controller was. Customer Service does not take phone calls (I am not making this up) but you can leave a message. I chose to email the company for the next 2 days and did not receive a reply. On the 7th day, I emailed and said I would dispute the charge and leave a scathing review if I didn't hear back. Today, Day 8, I got an email saying the controller is on back order. Did they tell me that on Day 1? They did not, thank you for asking. Fortunately for my son, I already found the controller on Ebay and ordered it yesterday. Find ANY other way to get your supplies. Medline was almost as bad, because they don't sell that controller, which is from Medline. No, I said that right.
This company is the worst
This company is the worst. I ordered a mattress that was noted to be in stock 2 weeks ago and paid for faster shipping. Two weeks later, no mattress, no answers to my multiple emails, no return phone call. When you call there, you cannot speak with anyone....you have to email. I fi ally received an email that said their supplier was out of stock, a couple days later I received an email that said item was discontinued, about 5 minutes after that I received n email that said item has shipped. Today I received an email that said item delivered. I have not received the package, and they refuse to return my emails or my repeated requests for a phone call. DO NOT use this company.
Refuses to ship a second time to Hawaii
My first order was processed and shipped quickly. Was over the top happy. But 2 weeks later when i placed a duplicate order all of a sudden they canceled my order and stated that they don’t ship to Hawaii! What!! Flat rate postal boxes ship everywhere . After multiple email and getting no where they claim that it was first sent to me by mistake!!! I have a 8 year old son who uses a walker and i need replacement parts and they are the only business that sells them.
So they get only 1 star!!
