Nightmare
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?

Heales Medical is a leading provider of occupational health care services in the UK, focusing on enhancing workplace health and safety. The company specializes in developing tailored Occupational Health (OH) strategies that not only meet statutory requirements but also aim to improve employee well-being and productivity. By addressing workplace health issues proactively, Heales Medical helps organizations reduce absenteeism, retain quality staff, and foster a healthier work environment. The company serves a diverse range of clients, including businesses looking to invest in their workforce's health and fitness. With a network of experienced OH practitioners across the UK, Heales Medical is well-equipped to deliver comprehensive services that prioritize employee health, promote a safe working atmosphere, and support smooth return-to-work processes. Through its commitment to confidentiality and health promotion, Heales Medical strives to make a significant impact on the overall performance and profitability of its client organizations.
Heales Medical receives overwhelmingly negative feedback from consumers, with many describing their experiences as nightmarish and horrendous. Reviewers consistently highlight the unprofessionalism of the staff, citing unsympathetic attitudes and poor communication.
The referral process is criticized for being convoluted, with complaints about receiving incorrect appointment letters and delays in obtaining essential documents like fit notes, which can hold up job starts for months. Additionally, the website and referral platform are deemed inadequate, leading to frustration over repeated requests for the same information. Customers express a strong desire to avoid this service, labeling it the worst occupational health experience they have encountered. Overall, the sentiment is decidedly negative, with no positive aspects noted.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 10 |
Bottom line: Heales Medical is #5 of 5 on overall rating in this group.
6 reviews of Heales Medical. Filter by what matters to you.
Over a year ago
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?
Over a year ago
Worst occupational health experience I have ever had, terrible forms, broken processes, threatening emails, unsympathetic Drs. Has been genuinely traumatic.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?
Horrendous. I received someone else’s appointment letter with their details. Took months to get my fit note to start my new job, held up me starting my job by MONTHS. Unsympathetic managers when you complain about your care- just abysmal
Worst occupational health experience I have ever had, terrible forms, broken processes, threatening emails, unsympathetic Drs. Has been genuinely traumatic.
Awful. I have to use it as my company subscribe to it. The website is absolutely rubbish they keep emailing to get the same info constantly ( Do they lose them ? Sell them ? ). Not professional. Avoid if you can
Awful company, unprofessional staff and ridiculous cancellation policies AVOID AT ALL COSTS
Heales Medical is a leading provider of occupational health care services in the UK, focusing on enhancing workplace health and safety. The company specializes in developing tailored Occupational Health (OH) strategies that not only meet statutory requirements but also aim to improve employee well-being and productivity. By addressing workplace health issues proactively, Heales Medical helps organizations reduce absenteeism, retain quality staff, and foster a healthier work environment. The company serves a diverse range of clients, including businesses looking to invest in their workforce's health and fitness. With a network of experienced OH practitioners across the UK, Heales Medical is well-equipped to deliver comprehensive services that prioritize employee health, promote a safe working atmosphere, and support smooth return-to-work processes. Through its commitment to confidentiality and health promotion, Heales Medical strives to make a significant impact on the overall performance and profitability of its client organizations.
This profile hasn't been claimed by the business owner.