Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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All reviews

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Showing 211 - 220 of 996 reviews
ER
1 out of 5 stars

Customer service lied about the warranty!!!

Date of experience: June 28, 2025

BI
1 out of 5 stars

Customer service lied about the warranty!!!

Customer service lied about the warranty!!!

Date of experience: June 28, 2025

BB
1 out of 5 stars

Customer service lied about the warranty!!!

I spoke with customer service over the phone about a brand new bike that my late father purchased for my son. The bike is brand new and was only rode once due to the bike being too big for my son. It is an Apollo Valier. I explained that since my father passed I have no access to his receipts, emails etc. i explained that the bottom bracket is making a cranking sound. I was told they would book it in for a free healthcheck and that they would honour the warranty as it was only 5 months old, but never used. I took it into Western Avenue Cardiff branch who then charged me £30 and said despite clearly the bike being new and unused, the bottom bracket isn’t covered by the warranty as it is wear and tear. But I explained the bike hasn’t been used as the shop assistant could see and agreed. She then said the front and rear wheels have signs of buckling. Impossible as the bike hasn’t been used. So this must be a manufacturer defect. I am not happy and will look to take this further under consumer law as the bike is almost £300, and should be safe to ride and should not really be defective. I have my son who is still reeling over the death of his Grandad, and the gift that was bought for him is defective and he has only tried it out once!

Date of experience: June 28, 2025

CS
1 out of 5 stars

Halfords are literally a scam company…

Halfords are literally a scam company now. I ordered the wrong size bike for my son, cancelled it 2 hours later. Apparently, this didn't work, then spoke to someone on the live chat and they said that would cancel it, but ended the chat before taking my details. Then I called Halfords and spoke to Halfords Africa!?! She said she would cancel it, she called my local store and told them I wanted to change the bike instead of cancel the order. She told me she couldn't cancel the order and someone would call me the next day. Needless to say, nobody called. So I called back today and was informed there was no record of my order being cancelled or any attempt to cancel it. Honestly, WTF! The woman I spoke to said that she would get it cancelled, however, when I asked for a confirmation email, her computer magically started having issues and she couldn't send an email. So I doubt anything will be cancelled. Four contacts, four separate contacts to simply cancel my order. I mean it's caused me so much hassle I'll never shop there again. Not to mention someone will be building the bike I don't want tomorrow at the Halfords store. What an absolute waste of everyone's time. Utter scam company. Don't shop there. Don't give them any money. They need to be run into the ground and bankrupted.

Date of experience: June 27, 2025

P
1 out of 5 stars

Halfords are literally a scam company…

Halfords are literally a scam company…

Date of experience: June 27, 2025

T

TG

US

1 out of 5 stars

Halfords are literally a scam company…

Halfords are literally a scam company…

Date of experience: June 27, 2025

S
1 out of 5 stars

Halfords are literally a scam company…

Date of experience: June 27, 2025

CS
1 out of 5 stars

Halfords are literally a scam company…

Halfords are literally a scam company now. I ordered the wrong size bike for my son, cancelled it 2 hours later. Apparently, this didn't work, then spoke to someone on the live chat and they said that would cancel it, but ended the chat before taking my details. Then I called Halfords and spoke to Halfords Africa!?! She said she would cancel it, she called my local store and told them I wanted to change the bike instead of cancel the order. She told me she couldn't cancel the order and someone would call me the next day. Needless to say, nobody called. So I called back today and was informed there was no record of my order being cancelled or any attempt to cancel it. Honestly, WTF! The woman I spoke to said that she would get it cancelled, however, when I asked for a confirmation email, her computer magically started having issues and she couldn't send an email. So I doubt anything will be cancelled. Four contacts, four separate contacts to simply cancel my order. I mean it's caused me so much hassle I'll never shop there again. Not to mention someone will be building the bike I don't want tomorrow at the Halfords store. What an absolute waste of everyone's time. Utter scam company. Don't shop there. Don't give them any money. They need to be run into the ground and bankrupted.

Date of experience: June 27, 2025

JM
1 out of 5 stars

Order a mobile battery fitting service… And no one turned up.

Order a mobile battery fitting service with a new battery for my 84 year old mother and paid extra for a timed slot 1600 to 2000 hrs. Its now 20.30 on the fitting day and nobody as turned up or phoned to say if there is a problems. So they have left a 84 year old with no transport. Useless services. And there is no one to contact at this time of night.

Date of experience: June 27, 2025

TS
1 out of 5 stars

Order a mobile battery fitting service… And no one turned up.

Order a mobile battery fitting service… And no one turned up.

Date of experience: June 27, 2025

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