Sunwave gas+power

Very good experience on the transition form previous provider.

Competitive rate for 12 months, not a 4 moth teaser rate.

Wrote and never received the common courtesy of a response!

Very convenient and easy to accomplish. The renewal process was quick, easy to understand and profitable.

Very helpful Customer service to continue, but modify my plan. Very happy!

Very friendly customer service and good rates. Always call customer service to get the best rates! Fixed contracts are the way to go.

I would recommend this Company to anyone.

When I considered signing up with Sunwave again, one factor was its price-competitive one-year plan. The other factor was Sunwave's decision to allow present customers to switch contracts within its system. I had heard many complaints about Sunwave customers' being locked into plans that, in retrospect, proved to be costly, but that is a relatively unfair criticism: Everyone was caught unawares when the price of oil suddenly went through the floor last year. Nonetheless, many people switched back to Eversource as their supplier. Flexibility and fairness are key to Sunwave's doing well in CT. I would also add that the public needs to do some homework: They don't seem to realize that suppliers are really energy brokers, not generators. I also think that all suppliers should divest themselves of the coal option.

They are very good with communication. Received notification of renewal by mail and email. Website is easy to use. Very happy!

easy to use on line great price

Simple, straight forward explanation.

Simple, easy to complete registration.

I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end. Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?

Easy to sign up and great fixed rates.

I signed up for service with Sunwave, and it was supposed to have started by now, but didn't. The reason: Sunwave says its computer system is not compatible with Eversource (NSTAR) -- the largest utility in Massachusetts. How come they didn't know this (if it is even true) BEFORE they solicited Eversource customers to sign up? Totally amateur and screwed-up.

Easy change-over, cost effective, friendly customer service rep

The process was easy and quick. We are very happy with the decrease in our electric bill.

Signup was very easy, but I haven't received any notification from Sunwave since - not even a bill. I expect that will be forthcoming. Also, I would love to be able to access my account online, but that functionality doesn't seem to be available yet on their website. However, I remain optimistic, as there hasn't really been and difficulty and their rate is great.

Cheap rates. notification of end of contract. Easy to switch to their other plans with no pentalties

With knowledgeable customer service representatives, and a reminder when your service contract is coming due, is a blessing. I do not know of any other service that does this. Beats going crazy the last minute.