Great Service
Great Service
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4.8
Excellent
1,000 reviews
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Review summary
GO Rentals New Zealand is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Fast and friendly service
Fast and friendly service. When you are keen to get on the road, this is exactly what you want.
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Awesome staff and whole process was…
Awesome staff and whole process was great. No hassles at all.
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Excellent service
Good quality cars, EV/hybrid options, professional and knowledgeable staff, good value for money, easy booking process.
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Company details
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Website
www.gorentals.co.nz
All reviews
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Showing 111 - 120 of 996 reviews
TW
Super easy online booking
Super easy online booking, quick pick up with no fuss and even faster drop off. Great location right outside the airport so not shuttle needed, worth the extra. It was like having our own car for the short holiday and there was no weird smell in it either! Closest park to the terminal was excellent for short bag drag. Looking forward to doing it all again soon!
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TE
Still awaiting information - Watch out if there's a problem
Quick update. Despite their fine words about being passionate about their customers' experience, I've still not received a signed statement from GoRentals confirming the cost of the damage to the hire car I rented from them. I desperately need it so I can claim back the $4,100 excess from my UK insurer. The accident was 63 days ago. This is the fourth time I've asked for that information. Come on, guys, you must have that information now, pleeeeease just send it through so I can get my money back. I've used GoRentals over several years and it's always been good when there have been no problems. Unfortunately this year there was a problem when someone crashed into a lighting pole that fell on my GoRentals hire car. First, it was very difficult to get through to the GoRentals office at Auckland airport. Second, the police officer who did get through to them reported the incident and urged them to call me (I was standing next to him and heard this) but for the next couple of hours I heard nothing from them. Third, within minutes they took $4,100 from my credit card and sent me an invoice for the excess, but no one from GoRentals called me to see if I was ok. So money was obviously more important than customer care. Fourth, when I eventually got through they insisted they would do nothing until I completed their accident claim form AND sent them the police report. The accident report was not exactly easy to fill out and the police would not release their report to me. So I was pretty stuck. Hours later I was contacted by GoRentals and told they had arranged a replacement car so it turned out they could do something before receiving the police report. Why tell me initially that they couldn't? Finally, I'm trying to claim back the excess from my insurer here in the UK but they need a signed statement from GoRentals detailing the cost of repairs to the car. I have asked Go rentals for this twice but so far still NOTHING. It's over a month since the incident, which was not my fault, and GoRentals just don't seem to want to know. They've got their money. I've heard it said that what marks out a great company from the rest is what they do to sort out a problem. I think GoRentals probably is a good company normally but this is very poor. .
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AV
Airport go rental team are very…
Airport go rental team are very professional with great customer service. Checkin and checkout was a breeze. The car was in great condition and smooth to drive around. The shuttle and driver were very helpful to and from airport. Good work guys and I will definitely book here again.
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Bv
Good quality of service.
We were pickles up at the airport to go to the pick up place. The service with checking in to get the car and checking out was very good and fast. They were quick in bringing us to the airport.
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c
My "go to" rental when flying into…
My "go to" rental when flying into Queenstown. So easy to get to being directly across airport car park. Cars are always ready for my immediate pick up and drop off just as easy. The Rav 4 are new model, low milage, clean and in great condition and very fuel efficient which is exactly what you want in NZ due to fuel prices
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RA
Everything was perfect
Everything was perfect. Amazing staff and the car was new and in very good condition. The pick-up and drop-off was very easy and fast. I highly recommended.
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