Goodfellows Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication.
Having recently bought a property on The Rise through Goodfellows, I wanted to say we found Lynn, James and the rest of the staff extremely helpful and lovely to deal with. They were all very professional and kept us upto date throughout the process. I would highly recommend Goodfellows and wouldn't hesitate to use them again. Mr & Mrs Boyle
I was purchasing my house at the end of March 2025 which was undoubtedly a very busy time for all involved in house sales as a lot of people were looking to buy before 31 March. The estate agent for this property, Jonathan Walugembe, went above and beyond to help both myself and the seller get the purchase over the line in time, enabling communications between all parties to move as quickly and efficiently as possible, which was so helpful in the circumstances and for which we were all extremely grateful. Particularly as I'm aware it was probably a very busy time for all. Thank you Jonathan! I also spoke with other estate agents from Goodfellows when looking at other houses earlier on in the process who were genuine, friendly, and able to provide helpful local knowledge about the area and purchasing within this area, so it was a good experience all round.
Im very pleased with my collaboration with Goodfellows so far. Especially Maria Castle who has been assisting me in my tenancy, shes been so fast in replying and fixing the things ive requested. Great service
Excellent service from Maria Castle in Goodfellows Lettings Highly recommend them.
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www.goodfellows.co.uk155 total • Write a review
US
Great friendly and personal service. Making the first move out from our parents house was made surprisingly quick and easy. Maria was in frequent contact during the all stages from initial interest through until moving in and after. Very impressed and would certainly recommend. Thanks, Aaron.
Date of experience: October 5, 2017
US
Letting agents frequently receive bad press for being unresponsive, inattentive and generally not meeting expectations of tenants and landlords. My experiences with the team at Goodfellows Cheam team - as a landlord - have been extremely positive (especially Katie). Katie are communicative, helpful, and efficient and give the impression that she genuinely want to do her best for you On that basis, I would have no hesitation in recommending their services to anyone in the Sutton area who is considering using the services of a letting agent to manage their rental property.
Date of experience: October 4, 2017
US
I have rented with them successfully and entire process was smooth. Team was very professional, helpful and focused on customer satisfaction. They managed end to end process with simplicity, transparency, speed and open communication. Their administrative charges were low and quality is high. Overall a good estate agent to deal with for your buying and renting needs, highly recommend.
Date of experience: October 4, 2017
US
We have been working with Goodfellows' various branches (Morden and Mitcham) for 20 years. Most recently the Mitcham's letting section has helped us to rent out our three bedrooms flat very swiftly to a professional couple. Specifically we thank Gareth Vaughan for helping us with this recent letting. Gareth has regularly updated us with the progress of referencing.
Date of experience: October 2, 2017
My experience with good fellows was excellent.Garreth who dealt with my property was great,I will recommend good fellows to my friends .Garreth need to be recommend because his relationship with customers is a perfect one.
Date of experience: October 2, 2017
Worst ever experience...we just got keys for our rented property...it is not even cleaned, dirty everywhere, Louise just gave keys and went! no lighting...broken doors...garage without lock...been told just taken as it is.... and was rude on the phone
Date of experience: October 2, 2017
US
Maria was extremely helpful and available while I undertook renting a property through goodfellows. That said every time I contacted the office all the staff were lovely and always tried to make sure I ended up with the answer I was looking for and didn't just pass messages on like some offices would do. Would recommend.
Date of experience: October 1, 2017
Maria is a fabulous agent helping me find my new home from start to finish , my move was very complicated and Maria was with me guiding me , advising me and helping me to make sure myself and my children were happy . I would recommend Goodfellows and Maria is brilliant.
Date of experience: September 29, 2017
Assisting my daughter in finding and renting a flat was a new experience for us. Maria Morgan and her colleagues were very helpful and always returned calls if not available. As first time renters I had no idea the level of checks and references that were required and made many calls querying various aspects, all were dealt with patiently. I would use Goodfellows again if renting but equally important is the way they protect their clients interest, and would certainly use them if we buy a property to let.
Date of experience: September 28, 2017
I have to say that Goodfellows in Cheam have been the best estate agent I have ever dealt with. Lucy Putnam-Smith and Stefan Rojas have both been brilliant in our search for a property, Lucy first of all recommended the 1st place we saw, which we have now purchased and has always been in contact ever since to inform us of developments. Stefan, who is the branch manager, took us on 2 viewings at the same property after 7pm, which was almost 2 hours after the branch had closed. I couldn't recommend them anymore if you want to purchase a property or sell one through them. Thanks ever so much!!!
Date of experience: September 28, 2017
