All on time and works well
All on time and works well
Useful
Share
4.7
Excellent
271 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Go Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Friendly, tidy and professional install
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
Useful
Share
A great
A great, simple and straight forward process.
Useful
Share
Only just joined. Good so far.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle. So far very good. Thank you.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.gointernet.co.ukAll reviews
271 total • Write a review
Showing 101 - 110 of 267 reviews
D
Poor service !
I subscribed to Go internet as one of the OFNL list of companies just before Christmas 22 , as I moved into a new built home in the heart of Leeds . because of this company I do not have internet till now ! ( 10/01/23) Really disappointed with what I initially thought would be my favourite ever internet provider, turned out to be the worst so far I have been with BT for 4 years prior The positives - Direct access, you call and Sam or Tristan ( always those 2 ) directly answer, and they are Tech experts .. great - Small company which I believe would always offer the best customer experience Negatives- Oh where do I start ! - Access to customer service , only 8-5:30 No weekends or evenings! So if anything happens there’s no way you could get help beyond working hours ! and no emergency contact for ordinary customers Most ISPs will have contact slightly beyond working hours - I second the experience of one of the reviewers here ( intermittent service! ) It wont cover beyond my downstairs - Wrong or inaccurate information given by Go internet! I asked for a WiFi booster, they convinced me that theirs is superior to getting a booster from Amazon or any where else, and it will cost me £50 - This was rather changed ! I was told that this was not correct and the charge is £12/month for a booster !!! I said thanks I don’t want obviously! Already paying for the fast deal download speed 200mb/25 upload ! Costing £40 So this was inaccurate info given by the lovely Tristan ! Changed by the nice Sam ! So I asked to cancel my contract within the 14 days ! The Nice Sam said they don’t offer a cooling period !! I sent an email invoking my consumer rights ! (Sent after work on Friday evening) Got an email confirming cancellation on Sunday evening! and this was the long new year bank holiday! Have you noticed ? You won’t get through after 5 ! But this was reply on a bank holiday Sunday !! But when I needed tech help just after 5 ! It wasn’t available! To add insult to all that injury when I tried to subscribe to a new provider I was told that Go internet didn’t deactivate the line ! Advised me to ask them to do it ! I called Sam and he confirmed that they will do it ! The next day still not done, and Sam told me that unfortunately OFNL terms is that it should be 30 days notice ! Even if I cancel in 14 days ! I asked ! He said yes I asked him if Trevor ( he owns Go internet) could call me to discuss!! Contacted OFNL and they confirmed that it has nothing to do with OFNL ! They don’t have such a policy and Go Internet could deactivate if they want to ! AGAIN INACCURATE WRONG INFORMATION! Tried to call them back 5:14 and guess what ?!! No one there, call tomorrow! They sent me an exceptionally high bill just to return the router and for the poor less than 14 days service Of £244 of which £166 ( deposit ) to return the router then they will pay it back ! ( never did a company asked for that before !) and the rest is the cost of 14 days service!! So I wish them luck and if they could improve they will be good .. as for now .. I would not recommend it at all Oh I almost forgot they send you a router without the admin and password to configure your router if you want to !!
Useful
Share
KB
I'd never heard of Go Internet but no regrets chosing them as my brand new provider
I'd never heard of Go Internet but so pleased I chose them through OFNL- Go Internet were always available promptly on the phone to help and being a smaller company, I quite often spoke to someone who I had spoken to before and knew what stage my set up was at. Great work Go Internet- polite friendly and efficient service with excellent fibre products.
Useful
Share
SO
I would have given 5 stars but royal…
I would have given 5 stars but royal mail took 11 days to deliver.saying that everyone I have dealt with at go Internet have been great
Useful
Share
IS
Fantastic
Fantastic, efficient service. The engineer arrived on time and carried out the work really quickly and efficiently. Once installed our multi usuer office system has proven to be easy to use and reliable. Internet is super fast and, so far, glitch free. Highly Recommended
Useful
Share
S
Excellent service from Go Internet
Excellent service from Go Internet! I recently moved house and have been getting set up with a new broadband package. The customer service is excellent - Kev from their sales team was super helpful, always responding to emails within minutes and sending regular updates on where I am in the process. Despite being a small team, they make such an effort to keep in contact and make sure you're up and running as quickly as possible! Highly recommend!
Useful
Share
C
Extremely Great Customer Service, Excellent Connection
Bottom line: Excellent support! So, GoInternet provides service on the OFNL physical network. So do many other providers. When I signed up, one of the other providers still had an active hold on the line into my flat. Once OFNL receives a request to transfer service from/to different provider, there is normally a 14-day wait period before the transfer will happen. But when I opened a ticket about only getting 50 of my 300 Mbps dowload speeds, Kev at GoInternet continued following up with OFNL and got my transfer to be completed within three business days. Good work! Secondly, it is super simple to open a support ticket with GoInternet. Phone and you’ll get to speak with a live person… without navigating a massive phone tree first. You can also Email, or use the support tickets tab when you log into their website. Whatever method you choose, I found I’d get a reply within a couple hours, usually within one hour, even on a Sunday. This is exceptional support from an ISP these days, especially for a residential, non-business plan. Thirdly, for about 50 quid a month, I’m getting 300 Mbps downloads AND 300Mbps uploads (usually just a tich more) on a super reliable “fiber to the door” connection, WITH a static IP address. Combine the connection with the level of customer service you’ll receive, should you even need it, and I’d estimate GoInternet to be one of the absolute best values you’ll be able to find among ISPs in the UK today.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.