Working for GH Property Management.
I’ve found Laura to be professional and easy to work with. Communication is clear and timely, and any issues that have come up have been handled efficiently and without complication. Peter (P&D Services)
3.0
Average
26 reviews
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Review summary
GH Property Management Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
I've found Laura to be a reliable…
I've found Laura to be a reliable property manager. Communication is straightforward and timely, and any requests or issues are handled efficiently. Overall, the service has been smooth and professional.
GHPM
Liam, Amy and Rebecca have been extremely helpful in trying to sort out the mess left by the previous managing agents. They’ve given balanced and helpful advice, obtained quotes for work in timely fashion & now helping to achieve forward planning
Flats and Houses
Laura has quickly understood the nuances of managing the site with flats and houses and has dealt with the backlog of issues, and new ones, effectively with good responsiveness She organises herself well and is a good conduit to accounts dept.
Company details
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All reviews
26 total • Write a review
Showing 1 - 10 of 22 reviews
Y
Yvonne
US
Reported flood issue in 2022…
Reported flood issue in 2022 misdiagnosed by agent as a radiator leak second flood February 2025 the Agent have totally ignored the hazard and done nothing absolutely nothing, no response whatsoever poor maintenance by Agent not an insured peril. No response to email letter or telephone call Shocking! Environmental Health officer informed.
Date of experience: March 22, 2025
A
Andrew
US
Not recommended for freeholder owned RMCs
This company currently manages our freeholder owned residents management company, but has just submitted a letter of resignation effective in three month's time. The most frustrating aspect of the firm's operation is its failure to offer software that displays to all freeholders any defects notified together with associated rectification status reports. There is little monitoring of the performance of maintenance contractors in relation to the contract specifications - particularly with regard to upkeep of the grounds - and advance notification to residents of the dates and times of contractor access is not provided. Freeholders are not able to access directly any H&S risk assessments, safeguarding standards/reports, statutory inspections, insurance details, survey reports, and utility/maintenance contracts. The basis of estate rentcharge demands is also vague and based more on guesswork than on prior year spend. There has not been timely payment of electricity bills with the result that the supplier has instigated procedures which could result in disconnection of the supply to our foul water pumping station. Overall, then, a generally unsatisfactory performance.
Date of experience: September 19, 2024
MD
Excellent
I think Tim Hazeldine is excellent as our property manager. He gets the jobs done whenever we need him to get something done. He has had quite a few things going on but has just got on with it. I think GH are doing a good job. Keep up the good work.
Date of experience: April 25, 2024
M
Mark
US
AVOID!!!!
Like others on this website we received dire service from GHPM. I'm surprised they are still in business. When you challenge them on issues they are defensive and ultimately accused me of being abusive and harassing them. Chasing a company that does not deliver a service fully is not harassment. That seems to be their defence. I see a pattern here now looking at other reviews. We found them rude. I was not. They do not treat you like a customer. There is no respect. I pursued them on matters and they ultimately sent me a letter telling me they were blocking my email address. We are pursuing this via the ombudsman as there are still outstanding issues after we thankfully parted company. Including queries relating to missing accounts. They have washed their hands of us.
Date of experience: February 13, 2024
B
BPE
US
Kimberley; property manager
My dealings have been with Kimberley who is our new property manager, and I’ve been so impressed. She went over and above when I raised some issues, and connected with her contacts to offer me helpful advice. I’m very grateful and hope this service level also exists in the organisation overall (I’ve yet to have tangible experience of GH Prop Mgt).
Date of experience: February 6, 2024
DJ
As a tenant in one of their flats this…
As a tenant in one of their flats this lot manage, I am surprised they are still in business. Our directors are constantly chasing them for stuff to be done and they simply get ignored.
Date of experience: November 24, 2023
VS
Relationship and Executuve level management
The relationship managers are absolutely first class. Excellent in all their work. Professional, responsive and with a very good level of understanding the business thoroughly. Even if you are talking to a manager not particularly assigned to your building, you receive the same excellent response. At the executive level, Liam O’Sullivan and his team are not afraid to roll up their sleeves up and get involved when necessary.
Date of experience: November 22, 2023
MM
Always a very quick response and action…
Always a very quick response and action taken when needed . Always very polite and willing to assist in any concerns .
Date of experience: November 8, 2023
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