GH Property Management Services
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Not recommended for freeholder owned RMCs
This company currently manages our freeholder owned residents management company, but has just submitted a letter of resignation effective in three month's time. The most frustrating aspect of the firm's operation is its failure to offer software that displays to all freeholders any defects notified together with associated rectification status reports. There is little monitoring of the performance of maintenance contractors in relation to the contract specifications - particularly with regard to upkeep of the grounds - and advance notification to residents of the dates and times of contractor access is not provided. Freeholders are not able to access directly any H&S risk assessments, safeguarding standards/reports, statutory inspections, insurance details, survey reports, and utility/maintenance contracts. The basis of estate rentcharge demands is also vague and based more on guesswork than on prior year spend. There has not been timely payment of electricity bills with the result that the supplier has instigated procedures which could result in disconnection of the supply to our foul water pumping station. Overall, then, a generally unsatisfactory performance.