Working for GH Property Management.
I’ve found Laura to be professional and easy to work with. Communication is clear and timely, and any issues that have come up have been handled efficiently and without complication. Peter (P&D Services)
3.0
Average
26 reviews
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Review summary
GH Property Management Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
I've found Laura to be a reliable…
I've found Laura to be a reliable property manager. Communication is straightforward and timely, and any requests or issues are handled efficiently. Overall, the service has been smooth and professional.
GHPM
Liam, Amy and Rebecca have been extremely helpful in trying to sort out the mess left by the previous managing agents. They’ve given balanced and helpful advice, obtained quotes for work in timely fashion & now helping to achieve forward planning
Flats and Houses
Laura has quickly understood the nuances of managing the site with flats and houses and has dealt with the backlog of issues, and new ones, effectively with good responsiveness She organises herself well and is a good conduit to accounts dept.
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All reviews
26 total • Write a review
Showing 11 - 20 of 22 reviews
GW
Generally very quick with the request…
Generally very quick with the request for action, or explanation why it has not been done.
Date of experience: November 2, 2023
AB
GH property manager
Since Kimberley Bushe became property manager for my building, the service provided by GH Property has significantly improved. She has explained requirements clearly and has been eager to resolve issues.Kimberley works closely with owners to make improvements.
Date of experience: October 27, 2023
AM
A Murray
US
APPALLING TREATMENT by G&H Property Group
If you are a landlord - steer clear. If you are a Tennant and you find this company in charge of your property management - consider moving. Inept. Rude. Hostile. In my time dealing with them (approx 3months) I have had to: •Send three urgent repair requests; no response to any •Send a Breach of Duty Notice; no response •Lodge and attend a VCAT hearing: order forced them to complete repairs •Educate this company on my rights as a Tennant •Consistently advocate for my rights •Educate them on the difference between A Notice to Vacate and an Intention of Notice to Vacate form •Hold them accountable for their inability to provide accurate and consistent information pertaining to rent owed and incorrect rental ledger data •Lodge a second VCAT application to recoup my bond after false claims where made regarding the state of the property: currently awaiting a reference number for the case •Remind them of my name on several occasions: they refer to my by the name of the owner of the property regularly in writing •Due to the nature of the hostile interactions with them, their ineptitude and lack of communication - I ended my tenancy at a property where I have lived at for 3+ years. I am so disappointed in their service and that the property owners engaged their services. Daranee/Gavin Zeitz of G&H Property Group: Please return my bond in full and I will happily retract my public review of the company as well as the most recent VCAT application. I look forward to your reply. 0/10 No stars Would not recommend Unsubscribe Annie Murray 237 liberty parade
Date of experience: February 21, 2023
JR
Lauren Smith
Lauren achieved in a few weeks what had been an ongoing problem for a few years.
Date of experience: June 29, 2022
SK
Very professional and friendly team
Very professional and friendly team. GHPM is doing a brilliant job managing our block of flats. Five stars
Date of experience: March 2, 2022
CT
A great company !
Great company that offers a great service. We have been managed by GHPM for a few years now and are very happy with them.
Date of experience: February 25, 2022
SE
GH Property management Services
GH Property management Services, have being managing our Estate for number of years, i am very pleased with their services, they work on very high level, and very professional. Five stars! I would highly recommend their services. regards, Stephanie
Date of experience: February 21, 2022
MB
M Brown
US
I do have hard evidence for all of this.
The 2019 accounts were 9.5 months late. The 2020 accounts are currently 4.5 months late (from the longstop) and counting. They have ignored informal AND formal requests for access to Company registers and back-up invoices for the accounts even though they are legally obliged to give access to them or a copy of them. Money I sent them for photo-copies was misappropriated and I never got ANY photo copies. Their vote counting at our last AGM was a shambles which rendered all votes invalid. Their MD is offensive in every other letter and visit. Unfortunately, the good staff have left GH and it seems to be going from bad to worse. Deadlines seem to mean nothing to them with budgets, invoices, maintenance etc dealt with only when they feel like it. Questions go unanswered for months or never get answered. Last year the MD made false reports to Companies House. When challenged, he tried to blame someone else as an 'admin error'. Only last week, they tried to get us to pay hundreds of pounds for repairs to a Southern Water manhole that SW were already planning to repair!?! Why? I do have hard evidence for all of this. Make sure you read the other reviews.
Date of experience: November 17, 2021
JM
Unethical, unprofessional behaviour, unauthorised payments made.
Will the unethical, unprofessional behaviour by GHPM ever end? Yes, since GHPM terminated their services right before our AGM where we would've done the same. Any GHPM clients are strongly advised to check their accounts! Liam O'Sullivan, CEO of GHPM confirmed that they paid themselves the major projects fee on the 11th October 2019. I can confirm this in our bank statements as well. Problem is, an email from James Harvey Hunter (Project Manager of works and previous GHPM Director) on the 30th October 2019 confirms that "; they’re making good progress but still a lot of the window work to do". Based on attached photos the major work was clearly still in progress. We were first notified that GHPM believed the major works were completed via email on 7th January 2020. The GHPM Major Works documents clear states the procedural order is: - Works Commencement - Completion of Project - Snagging - Receipt of Guarantees - Final Fees and Completion Sign-Off - GH Final Fees applicable Pretty obvious there has been multiple breaches here: 1. Payment of fees to GHPM occurred well before project was complete. 2. We were never notified that this payment was made, therefore approval was never given. 3. Snagging has never been approved but final item was not addressed until 11th August 2021. 4. Guarantees? You're having a laugh.
Date of experience: October 28, 2021
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