Review summary

Friendly Rentals receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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TV
I have rented in FriendlyHousing for 2…

I have rented in FriendlyHousing for 2 years now. They never solved issues I had with my room or the house. The landlords are really mean and rude. They even threatened to throw my things away once even though I did nothing wrong. If I had some issue in the house, the landlord and the agency tried to get away with it by not replying and let me wait for more then a month, but then when I did something they immediately complain and threaten. And my issues of course were never solved. I tried to rent a new house, and of course, since I live in Eindhoven I apply for approx. 10 properties in Friendly Housing. I subscribed to their excellent profile but they don't even give me a viewing because they said "there are too many candidates".

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I payed money for account and they…

I payed money for account and they didnt make me na account and didnt answering not helping....wery Bad experinces with this makelars

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K
Awful

Awful! We have booked a trip in 2020 but could not come cos of all borders were closed.. Friendly rental just took the deposition and promised me that we can use it late. Now when i wanted to use the voucher i got the answer that it is expired… So we lost the money and it was no trip…

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Appart agréable et bien situé

Appart bien situé à quelques minutes de la Sagrada Familia et d’un petit supermarché (Consum).Il y a des petits points d’amélioration comme un manuel pour mettre en route le four et des essuies cuisine.

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All reviews

438 total • Write a review

Showing 391 - 400 of 434 reviews
d

Excellent

We stayed in the cherry apartment on the carrer de bisbe for 5 nights in May, everything from the check-in through to departure was excellent, the apartment was immaculate and in a fantastic location, overall the experience cannot be faulted.

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TM

Excellent Service

Found the site easy to use and the booking process straightforward. The apartment we booked was even better than described and the owner very friendly.

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V

Great Service

Recently used Friendly rental for staying for 4 nights in Paris. The choice was great and the confirmation was instant. Had a couple of questions which were answered fairly quickly. The apartment we had was exactly as the photos and described and the person meeting us was there promptly and gave a lot of useful local knowledge. Room was fabulous and had a great view of the Effiel Tower. Only downside had to pay the deposit in Euros although when we got there the rep advised we could have done it in our own currency but other than that no faults would definitley use friendly rentals again.

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SC

My go to site for Apartments

I have used Friendly rentals for 6 apartments on two different trips. My first experience was a trip to Spain abs my husband and I decided to go the apartment route instead of hotels. I was impressed with their web site which enabled me to choose my neighborhood and other import and things we needed, WIFI, elevator etc. The 3 places we rented were everything that was promised and looked exactly like the pictures. When we walked in I felt like I had already been there. When I planned my trip to Italy this year I was happy to see they had apartments in 3 of the cities I was going to and was able to book a place in Milan, a Florence and Rome in the exact locations I wanted. Everything went smooth and I could not have been happier.

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AS

Modern, clean apartment in quiet location

Very friendly staff did everything to make the holiday stress free. Apartment was well fitted and we particularly liked the quiet location away from the hustle of the main tourist areas.

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PL

Authentic apartment in great position in Paris

The service from Friendly Rentals was perfect. The apartment was typically Parisien, not a holiday rental, but a real home. The position in Monmartre was great, near interesting local shops and restaurants. The apartment had everything we needed for a comfortable stay. Excellent. We will use Friendly Rentals again.

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J

One hit and one miss

First the hit......We rented the Melia apartment in Rome for 5 nights. This was a beautiful apartment, even better than the pictures. It was clean and comfortable and everything worked. We were met on time by our contact person at arrival and departure and received our damage deposit back. This apartment is in a very nice building in a safe and attractive part of Rome. There are 2 metro stops nearby which makes getting around very easy. Now, for the miss.....If you read the reviews it seems to be a prevalent problem in Barcelona. I'm not sure why that would be other than they have an uncaring staff there. We rented the Padilla Terrace apartment for 3 nights (thank God it was only 3!!!) This apartment's AC did not work. As soon as we discovered it we called our contact person, John (we never saw John himself throughout our stay so I'm not sure why he was a designated contact person). He said to look for the remotes for the units. No remotes existed. He sent another person to verify there were no remotes which was ridiculous and a waste of time. He didn't want to contact the owner of the apartment for some reason and said he would contact the cleaner to see if they had put the remotes somewhere. We heard nothing further that day and in order to breathe we were more or less forced to sleep with the windows wide open. We got very little sleep during our stay because of the unrelenting traffic noise on the streets below. The next day I contacted John again (all the while my cell phone bill is going up, up, up from these calls and text messages. The final bill for these texts and calls was nearly $20). Hours later John replied that he had a call in to the owner and was awaiting a response. No further word that day and meanwhile whenever we are in the apartment (on the 5th floor) we are sweltering in the heat. On our final full day I texted John yet again and heard nothing back until after I emailed the friendly rental company to complain. John then texted back that he had talked to the owner, the AC unit on the roof was damaged beyond repair and needed replaced! I asked for at least a partial refund due to the apartment not having AC which I'm sure we paid a premium for and it is something that I always have at the top of my criteria list. John said he asked the owner about a partial refund and was awaiting his decision. I never heard another word from John or Friendly Rentals. Now, for the other problems with this apartment. The shower, quite frankly, is disgusting. The grout is moldy and gross. The shower has one of those glass partitions which allowed the water from the shower to splash out onto the slick tile floor. We had to use one of our allotted 3 towels on the floor to catch the water. The towels, which are described as "fresh" in the listing are anything but fresh. They are worn and smell musty when damp. The apartment has very poor lighting. I felt blind in there after the sun went down. There was a burned out bulb (one of the only 2) in the bathroom. The bed? Forget about it! This was the worst bed in the history of forever! We could not sleep together in this bed because every time one of us moved even slightly the bed would squeak. I ended up sleeping on the sofa while my husband used the bed. The listing states there is a "drying machine". There is not. Be prepared to set up the drying rack and use that if you do any laundry. The outdoor terrace could be lovely if the sunshade were not destroyed. You will be in the full sun for the majority of the day so pack your sunscreen! There is a 1/2 bath off the hall which would be a big bonus if only the door wasn't broken and you could close it! And to add insult to injury we were forced to leave the apartment earlier than planned on our last morning because the power was going to be shut off to the building, the elevator would be inoperable and there was NO way we could carry all our luggage down 5 flights of stairs. I suppose that really isn't Friendly Rentals responsibility but it was just further aggravation. One positive note from this experience was Julie. Julie was the lovely lady who met us at the apartment at arrival and returned early to give back our deposit before the power was shut off. Kudos to Julie! Interestingly, I wrote reviews on the Friendly website for both of these apartments. The one for the Rome apartment, which was a glowing review is published but the one for Barcelona is not. As other reviewers have stated they don't publish the bad reviews, so beware! I feel this is very unfair and because of this I will not use Friendly Rentals in the future. We will go back with and stick with VRBO in the future.

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DV

Sehr gut !!

Das Appartment Müller in Berlin war einfach klasse. Wir waren zu vierte dort. Sehr gut gelegen, sehr ruhig, super U-Bahn verbindung 3 Minuten Fußweg. Bett und Sofa sehr gut, kleine Terrasse sehr angenehm und dir Küche hat alles was man in solche Reise braucht. Grazie mille Patrizia.

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J

Fun visit: Our apartment near shady Trinidad Plaza in the Álbicin quarter

In Granada, our modern apartment was near the charming and shady Trinidad Plaza in the Álbicin (circa 1400) quarter, and our narrow street had a outdoor restaurant/café. Although the cafe's customers partied every night, we slept well every night. We rented an apartment because eating and sleeping times are REALLY “different” in Spain. In Spain, everything closes late, late, late. Restaurants close after lunch and don’t open again until 8 or 9 o’clock in the evening. However, as northern Europeans our main meal is the lunchtime meal. We are older now, and often are too tired to go out for the late Spanish meal, so every evening, we had salads, artichokes, steak, cheese, ham, and bread courtesy of our apartment refrigerator. We sat in plaza-cafes during the day, but used our Granada apartment kitchen almost every night. We have been in Spain before so we knew the people were courteous, friendly, and helpful. Spanish children were with their families at every event or restaurant even late at night. The little girls with tiny gold earrings AND always in proper girl-clothing, with matching-colored socks and pink- or red-leather "mary jane" shoes! In my opinion, the special tourist street car/train is a rip-off. My headphones did not work and the carts we were crowded into had no springs and hard wooden seats. The entire ride on cobble-stones was uncomfortable. I found several bus stops after that and only used safe, cheap, modern buses or taxis up and down the steep hills to the rest of the Álbicin quarter and the Alhambra: wooded hillsides, water fountains, castle, and mosque for the rulers [caliphs] of Arabic Spain [Al-Andalus].

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LL

Beautiful Rome apartment! Close to everything!

The apartment was well-maintained and when we had questions, we received a response in a very short period of time. It had everything we needed and was very close to restaurants, stores, sightseeing, etc. Would not hesitate to stay there again!

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