Freightera

4.675840978593272 out of 5 stars
4.7
Excellent654 reviews

TrustScore

4.7
4.675840978593272 out of 5 stars
Excellent
5 out of 5 stars
563
4 out of 5 stars
43
3 out of 5 stars
7
2 out of 5 stars
9
1 out of 5 stars
32
654 reviews in total

Review summary

Freightera is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Vanya is my salesman and is the best.

Vanya is my salesman and is the best.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

it was easy to get a quoted rate and…

it was easy to get a quoted rate and proceed with the info required to schedule the shipping

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Best Choice for Shipping

Lowest shipping prices. Easy to book. Delivered before deadline.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Highly Recommend

I have been using Freightera for a few years. They have such great Customer service. All the staff are very friendly and...Read more

0
0
🔥 High engagement

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over 3 years ago
5 out of 5 stars

Great, again

This shipment continues a chain of excellent experiences with Freightera. Thanks as always for your help.

Helpful?
over 3 years ago
5 out of 5 stars

Always good

Always good. Great support, great rates, and pickup and delivery exactly to schedule. Thank you Sarah and Freightera team!

Helpful?
STING CA
STING CA
1 reviews
over 3 years ago
5 out of 5 stars

Nevena - Great service

Nevena is the best! She is always pro-active and has taken care of the situation as a top priority! Give her a raise!

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customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Great

Great service

Helpful?
Scott C
Scott C
1 reviews
over 3 years ago
5 out of 5 stars

FINALLY A Service for the Little Guy (and what a service it is)!!!

From the moment I learned about Freightera, the business model was so obvious that it took me no time to sign up and start my first order. Their website has a smooth-as-silk user experience (and that's high praise as I'm a developer!), and it's backed by absolutely perfect service: fast, friendly, knowledgeable, professional. They even have relationships with customs brokerages to make everything a one-stop shop. Most importantly, they provide support after the shipment. Sadly, the carriers are getting worse and worse - almost half of my shipments get damaged and/or destroyed. But, the Freightera team helps me navigate the fallout where previously I had to do it all myself with great frustration. Note: others have mentioned the carriers but that has nothing to do with Freightera - trust me, the carriers are even worse to deal with on your own and you'll pay at least double. With Freightera, my costs are down at least 30-50% and I can finally be competitive. Highest possible recommendation!!!

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Vincent
Vincent
1 reviews
over 3 years ago
1 out of 5 stars

Carriers can game Freightera's system and they can't do anything about it

Freightera has no power to do anything when a 3rd party carrier decides to cheat the system and revises the BOL for extra charges. Even after submitting photo evidence and documentation of a standard Gaylord box, Freightera is limited in their dispute with the carrier. You cannot rely on them when an issue arises. Trust in this platform is lost. Avoid ViTran and their sketchy drivers.

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Pejman
Pejman
1 reviews
over 3 years ago
5 out of 5 stars

As good as usual

As good as usual. The customer service is Perfecvt

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Lino
Lino
1 reviews
over 3 years ago
5 out of 5 stars

5 Years With Freightera and Still Loving Them

My company Wappa Paddle Boards has worked with Freightera for the last five years. Every member of their team is very helpful, and the website enables easy shipment tracking and invoice payment. If you don't know anything about freight shipping, Freightera will make your life easier.

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customer
customer
1 reviews
over 3 years ago
4 out of 5 stars

service was good

service was good, 90% of pickups are done on time, delivered quickly, updates are great

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Joline
Joline
1 reviews
over 3 years ago
5 out of 5 stars

Easy to use and economical for commercial shipping.

Freightera is so easy to use and has saved us a lot on our shipping costs.

Helpful?
CBT
CBT
1 reviews
over 3 years ago
2 out of 5 stars

My load is still not picked up

My load is still not picked up, you did not send the BOL to the warehouse. Not good, I am spending too much time dealing with this, and still have not been able to use my credit.

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Reliable service

Reliable service, awesome customer support

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customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Always good comunication

Always good comunication

Helpful?
over 3 years ago
5 out of 5 stars

Very Satisfied

Very satisfied with the service. I got a quote, was happy with it, the freight was picked up the next day and was delivered on time.

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Simplova
Simplova
1 reviews
over 3 years ago
5 out of 5 stars

Freightera is a great service. Easy to use.

Freightera is a great service. I can always depend on them for a smooth easy courier service.

Helpful?
Brent K
Brent K
1 reviews
over 3 years ago
5 out of 5 stars

Very Happy

Very happy. Reasonable rates and very good service.

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

It all came together easily

It all came together easily

Helpful?
customer
customer
1 reviews
over 3 years ago
5 out of 5 stars

Excellent service and very efficient website

Excellent service and very efficient website

Helpful?
customer
customer
1 reviews
over 3 years ago
1 out of 5 stars

Order# 22086711687

Order# 22086711687 In the quotation page, we selected carrier offer earlier ETA with higher rate. However, after we booked shipment and paid for the freight, the carrier advised 7 days delay against original quoted ETA. The estimated delivery is Jun 06 and the shipment is still not yet delivered till now... It is discouraged us to use Freightera again!

Helpful?
JACKIE
JACKIE
1 reviews
over 3 years ago
5 out of 5 stars

FREIGHERA IS AMAZING! BEST CUSTOMER SERVICE!

FREIGHERA IS AMAZING, HAS REALLY GOOD PRICING AND FANTASTIC SERVICE , BUT THE CREDIT MUST BE GIVEN TO NEVENA OUR CUSTOMER SERVICE REP, SHE IS JUST INCREDIBLE! NEVENA IS ALWAYS GOING FAR AND BEYOND, ALWAYS AVAIABLE, SO RESPOSIVE AND HAS THE BEST CUSTOMER SERVICE SKILLS. I HAVE DEALT WITH SEVERAL FREIGHT COMPANIES AND I HAD OTHER COMPANIES TRYING TO GAIN OUR SERVICES AND TRY TO BE COMPETITIVE ON PRICING BUT NEVENA HAS LOCKED US IN , SHE HAS EXCEEDED OUR EXPECTATIONS AND ALWAYS HAS THE BEST ADVICE, GUIDENCE AND SERVICE! 5 STARS FOR HER AND 5 STARS FOR FREIGHTERA! THE BIGGEST THANK YOU FROM ARCADE 73 INC !

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