Fletchers Solicitors is a UK-based legal firm specializing in serious personal injury and medical negligence claims. The company provides expert legal representation for individuals who have suffered catastrophic injuries due to various circumstances, including road traffic collisions, workplace accidents, and medical negligence. Their team of dedicated solicitors works on a no win, no fee basis, ensuring clients can pursue their claims without financial risk.
Fletchers Solicitors caters to individuals and families in need of legal support during challenging times. In addition to legal expertise, the company emphasizes a holistic approach by offering practical rehabilitation and well-being support to help clients recover. Through initiatives like the Fletchers Foundation, the firm is committed to making a positive impact in the communities they serve, reflecting their dedication to both client care and community support.
Fletchers Solicitors has a positive customer experience.
Fletchers Solicitors receives high praise from many customers for their professional and supportive legal services, particularly in handling personal injury claims. Reviewers frequently highlight the excellent communication and transparency throughout the process, with specific mentions of staff members like Emma McCosh and Starr Thompson, who provide clear guidance and reassurance.
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Many appreciate the personalized support they receive, making complex legal matters more manageable. However, some customers express frustration regarding delays, noting that their cases can take months or even years to resolve. Despite these concerns, the overall sentiment remains overwhelmingly positive, with a significant majority of clients recommending Fletchers for their expertise and dedication.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.5
60
100%
—
● Low
4.5 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 52 positive reviews
Professionalism44%
23 mentions
Customer service33%
17 mentions
Helpful support29%
15 mentions
Friendly staff19%
10 mentions
“I’ve been kept up to date with the information that I need,
I find their service helpful,very friendly & professiona...”
On “Professionalism” · Jul 31, 2026
Top complaintsof 7 negative reviews
Customer service29%
2 mentions
“Utter waste of time”
On “Customer service” · Jul 26, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Services.
Overall rating and review count for this company and similar companies
Would highly recommend to anyone ,zain was very polite ,explained to me anything i wasnt sure about also got back to me very quickly and prompt very happy with outcome thanks
From start to finish I can only praise Fletchers Soliciters especially Leanne Southwell with the highest professionalism.
Leanne is a kind courteous helpful and considerate professional who puts the needs of her client first before anything else. Fletchers handle 90 percent of the paperwork for you, keep you informed good or bad and are open with the progress of your case. Cases of medical negligence are a lengthy process and in my case took around 5 years but Leanne and her team were with me every step of the way. Supporting me on any issues that did arise. I could go on and on but to summarise Leanne Southwell and Fletchers Soliciters in my opinion are the best medical negligence Soliciters you could have on your side.
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Although the medical negligence claim took a long time to achieve success it was helped tremendously by the diligence of all those involved, especially Derienne, Liza and Jessica who were proactive at all times and kept me up to date on developments.
Honestly, wow where do I start?! After loosing my son (who was cycling home) in a Hit & Run Fatal collision. I contacted SCARD charity looking for some legal advice and they put me in contact with Jane Harrison and I never looked back.
From the initial phone call, Jane was outstanding, she was professional, listened to everything that I needed to talk about and answered any questions that I had. Jane then explained the whole process next , I did not feel like I was just another case to her, the time, the care, compassion and empathy and pure kindness she showed was outstanding and her knowledge and understanding and determination was amazing. I knew from that phone call that I wanted Jane to pursue my claim and that I just knew Jane would be the best solicitor to take my case on.
From the start , Jane has literally been outstanding, the commitment and determination she has shown is amazing, she always responded quickly if I had a question, was always there if I needed to call and her communication was excellent. I had complete trust in Jane and was confident that she would be successful in my case and she was. There really are not enough words to explain how amazing you are.
I would also like to mention and thank Zara Ahmed, you are also amazing, she was always helpful, friendly and if I ever had a question, she was so quick to reply, always chased things up when needed to and she always explained things so well to me and the time given and kindness and care she and Jane showed towards me through this difficult and traumatic time, I will never forget, even being there and supporting me and my family through my son’s inquest and calling me just before showed that again I was not just another case, you really do care for us all. Thank you so much Zara.
Also I’d like to thank Nicola Stead, again another amazing person on the team who was professional always helpful, communicated well to any questions I had and friendly and polite whenever I dealt with her.
If you ever find yourself in this traumatic and devastating place and need legal advice, or just looking for an outstanding solicitor to fight your case then please do not hesitate in contacting Jane Harrison. She is 100% the person you need, She is a real credit to Fletchers solicitors, she has worked tirelessly on my case, showing real commitment and dedication and I will forever be grateful for the time she has given and everything that she has done to go on and be successful in our claim and I appreciate everything that she has done for me and my family. I would not hesitate in recommending Jane to anyone looking for a solicitor who shows care, compassion, understanding, a real in-depth knowledge and expertise and who really does go to the extra mile and beyond.
Thank you Jane, Zara and Nicola. I can not thank you all enough for your kindness, professionalism and care you have shown me whilst in this difficult time. We really do appreciate you all.
Thank you to everyone else involved too including Alastair the barrister, I appreciate you all.
Thank you.
Diana
Hi Team
This is so helpful I found lots of experience Fletchers Solicitors they have done well and I am currently waiting to hear the out come the case
Best of luck
Kind regards
Mr Abbaasi
From the start you and your team have been thorough, professional and compassionate. I would especially like to thank Bethan for the outstanding service I received, from keeping me updated or just checking in with me and being clear in her communocation.
I have to say that Serious Injury Law have been fantastic! My son had an accident at school and we were lucky to win our case. Everything was taken out of my hands and apart from the odd signature Serious Injury Law dealt with everything else. Thank you for all your help!
After a road traffic accident (I am a cyclist) with an oncoming car I contacted Cycling UK who put me in contact with Fletchers. Diane contacted me directly to inform me regarding the legal process. Diane was professional alongside being empathetic and supportive throughout the whole case. Diane's eye for detail, support and understanding was above and beyond, her insight into the case was reassuring the whole way through. I would highly recommend Fletchers for any legal issues.
After my cycling accident I called a couple of injury claims companies but Fletchers were the first to answer immediately.
I explained the events which lead to my accident and Fletchers confirmed I had a genuine claim and Diane was assigned to my case
Diane spent a good hour on the phone taking details of my accident and also explaining the process and clarifying the associated fees and costs
Diane kept in regular contact via the portal on how my claim was progressing until the final settlement
I can confirm that I was totally satisfied with the service I received : Diane demeanour was professional knowledgeable and assured whilst dealing with my claim : her communication was 1st class.
I would highly recommend Fletchers and believe my choice to use them was vindicated
Excellent advice and assistance from Kieran and the whole team from the first enquiry and throughout the whole process. I was kept informed and my claims handler was always available to answer any questions. This can be a long process and it’s good to know that you have a personal contact looking after your best interests.
Fletchers Solicitors is a UK-based legal firm specializing in serious personal injury and medical negligence claims. The company provides expert legal representation for individuals who have suffered catastrophic injuries due to various circumstances, including road traffic collisions, workplace accidents, and medical negligence. Their team of dedicated solicitors works on a no win, no fee basis, ensuring clients can pursue their claims without financial risk.
Fletchers Solicitors caters to individuals and families in need of legal support during challenging times. In addition to legal expertise, the company emphasizes a holistic approach by offering practical rehabilitation and well-being support to help clients recover. Through initiatives like the Fletchers Foundation, the firm is committed to making a positive impact in the communities they serve, reflecting their dedication to both client care and community support.
