Fitnessboutique is a leading online retailer specializing in fitness equipment, sports nutrition, and dietary supplements. The company offers a wide range of products designed to support individuals in achieving their fitness goals, from weight training to endurance activities. Customers can find various fitness machines, nutritional products, and wellness supplements, all available for purchase through their website and physical stores.
Targeting fitness enthusiasts, athletes, and health-conscious consumers, Fitnessboutique aims to provide quality products at competitive prices. The company emphasizes French expertise and innovation in its offerings, ensuring that customers have access to the latest advancements in fitness technology and nutrition. With a commitment to customer satisfaction, Fitnessboutique also features user reviews and ratings to help guide consumer choices, further establishing its role as a trusted source in the fitness market.
www.fitnessboutique.fr has a poor customer experience.
Fitness Boutique receives overwhelmingly negative feedback from customers, with many expressing frustration over order fulfillment and product quality. Reviewers frequently report issues with their orders, such as payments being processed without confirmation of shipment, and long delays in receiving items.
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Complaints about defective equipment are common, with customers describing catastrophic experiences with products like ellipticals and weight stations. While a few reviews highlight effective customer service in resolving issues, these are overshadowed by the majority of negative experiences, including unresponsive support and unfulfilled promises regarding delivery times. Some customers do mention that the products themselves can be good, but the overall service and reliability of the company are heavily criticized.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
60
100%
-0.6
● Low
1.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.5▼ 0.6
12-month avg
1.7
All-time
1.7
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
1.5
16
Mar 25
1.3
9
Apr 25
2.8
9
May 25
2.2
5
Jun 25
1.0
3
Jul 25
1.9
10
Aug 25
1.3
8
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 10 positive reviews
Customer service40%
4 mentions
“Service après-vente vraiment efficace”
On “Customer service” · Jul 28, 2025
Top complaintsof 49 negative reviews
Customer service37%
18 mentions
Charges12%
6 mentions
“Passé commande d'accessoires pour mon rameur en stock sur le site, commande confirmé et encaissé pas de nouvelle de l...”
On “Customer service” · Aug 7, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
Overall rating and review count for this company and similar companies
commande le 12 avril d'un vélo elliptique ultra green 2 reçu le 17 donc très rapide.rien a redire,en plus porte gobelet fourni .
j'ai également commandé une courroie pour mon vélo d'appartement je me suis trompé dans la réf et la impossible de la renvoyer le lien fourni dans le bon de retour ne fonctionne pas ! vraiment dommage
31/12/2024 : Achat d'un tapis Moovyoo Karacal (réf. : MOO15035) directement auprès d'une boutique Fitness Boutique (FB).
Après un CT avec le responsable de la boutique FB locale, je tiens à le remercier de la solution pragmatique mise en œuvre temporairement.
Excellente idée. 👍
J’apprécie beaucoup sa réactivité et son esprit/sens du ‚service‘. 🙌
Bravo D
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Fitnessboutique is a leading online retailer specializing in fitness equipment, sports nutrition, and dietary supplements. The company offers a wide range of products designed to support individuals in achieving their fitness goals, from weight training to endurance activities. Customers can find various fitness machines, nutritional products, and wellness supplements, all available for purchase through their website and physical stores.
Targeting fitness enthusiasts, athletes, and health-conscious consumers, Fitnessboutique aims to provide quality products at competitive prices. The company emphasizes French expertise and innovation in its offerings, ensuring that customers have access to the latest advancements in fitness technology and nutrition. With a commitment to customer satisfaction, Fitnessboutique also features user reviews and ratings to help guide consumer choices, further establishing its role as a trusted source in the fitness market.