Front and back doors
I recently had 2 doors installed and am very happy with the finished product, everyone I dealt with were polite and helpful. The installers did a great job and left with minimal mess I definitely recommend
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First Home Improvements
Reviews 1,000•
4.6
Construction & Manufacturing4.6
Excellent
1,000 reviews
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4.6
Excellent
1,000 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Friendly and professional
Friendly, professional and very tidy. The new windows are perfect. They are a fantastic product.
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We have had 9 windows done
We have had 9 windows done, and the front and back doors all replaced. The work was completed on time with no problems, as the installers were of the highest standards. The quality of the product has made a big difference to the value of our house, so I would personally like to thank Mike Charnell, Jordan Harris, and Jaz Powar, for their excellent installation work that they carried out in three hot days, so thank again and we are very pleased with the result
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The team that provided the installation…Iulian Mindru and Michael Baker
The team that provided the installation of my windows and doors were Iuian Mindru and Michael Baker. They were very polite and professional. Nothing was too much trouble for them . When the installation was complete they went through the whole process of how everything worked. It was a pleasure to have them work on my property.I would also like to thank Dean Lazel for thoroughly and professionally helping me through the process.
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Showing 651 - 660 of 996 reviews
ML
Brilliant work
I had five windows replaced. The fitters (Stuart and Neil) were excellent. Arrived on time and worked well. Particularly impressed with the finish of the surrounds on the inside of the windows. Were respectful to my home and no mess was left after the work was completed. Very pleased with the results. .
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NC
Well managed installation
Well managed installation. Installation team arrived on time were polite, worked efficiently and cleanly, respecting the fact they were working in somebody’s home. Would recommend.
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VR
I have had a positive experience with…
I have had a positive experience with the ordering and fitment of replacement windows and rear door assembly from this company. The original contact was by a cold visit, they then sent a sales representative, Richard who was courteous and personable and didn't apply pressure. The work was carried out in a timely manner and on time with minimum disruption. The two installers, David Mayes and Sam Tyrrell were also courteous and personable and kept the mess created to a minimum and used dust sheets, not just in the work area but also through the house where they needed to gain access, i.e stairs, hall, through the lounge. The products feel and look well made. I have now ordered guttering and associated parts from them because of the experience I have just had. From my experience I would highly recommend.
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D
Replacement of Facia, soffit and rainwater goods
Your installation team, Jay and Ed were professional and conscientious and works commenced as advised on the 17th March 2025. The installation was completed within the programmed time slot. I have no problem with the finished article, however minor damage occurred to my garage roof tile when dismantling scaffold, they tried to repair the damage on the spot and arranged a same day repair by a roofer at their cost. I would be happy to use this company again.
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S
New windows and door
My installers I.Hussain and A.Roskell were amazing their attention to detail was everything and they spoke me through the process when issues came up and how they were going to fix them. They did a great job and it’s made a massive difference can not recommend them enough
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SR
Works not fully completed, overpriced, poor customer service
I'm going to keep this somewhat vague as possible as the amount of issues I could write about would take a very long time. I wasn't sure whether to write this at first as they attempted to correct their wrong-doings, but unfortunately, didn't fully keep to their word, so here I am. Firstly we went through Help2Buy Windows, yet were still quoted over £10k for 5 windows & a 'value' option door (1 window was a bay window and we was advised this was £3k alone due to needing poles, but was later told by themselves, that no poles were used so that was a load of rubbish??) The salesman lied, about almost everything. We discovered this as the installation went on. We had a lot of different fitters & interaction with a lot of staff from this company, way over 10 people. Some fitters didn't follow simple instructions, such as I had pets I needed to make safe by leaving in 1 room at a time so they cannot escape out the front door or where they are removing windows. Once they'd finished with a bedroom they said I can leave the pets in there as they won't need to go in there again, so I did, and told them of the importance of letting me know if they need in there. We put a camera in to keep an eye on the pets in case they get scared. The camera showed the window fitter walking into our bedroom and standing there with the door open! When I confronted them, the first 2 fitters denied anyone going in there and said they saw my Husband go in there (he wasn't at home, and I could see on the camera it was them). Eventually the 3rd fitter admitted it. He didn't have any good excuse either. One of the many things the salesman promised us, was that all windows will have child locks on, which was very important for us. However, they originally fitted them all without child locks, so they agreed to come back to fit them. Due to various fitters unable to fit them, some due to lack of knowledge / experience, and some due to bringing the wrong fitments multiple times, this went on for quite some time. Eventually, most child locks were fitted. However, 2 were missing. This, along with the fitters leaving 2 bottles of glue behind, 1 being left sideways and leaking down our furniture, I attempted to complain. This is where their customer service was just beyond shocking. I was ignored by most, until eventually I dealt with someone in their complaints department who was actually willing to listen & help, and agreed to escalate it. By now as well, we'd waited in & had 2 no-shows for their 'inspections' which we was originally waiting on due to the issues we'd had, however were since advised that their 'inspections' are not to inspect, but to advertise more of their products and that they just call it that to sound good. We were advised we'd receive a voucher towards money off their services in the future, as all customers are offered this once they've completed work. Unsurprisingly we never received such voucher. Not that we'd want to use them again. The escalation process, which was after many times of me pushing them, resulted in I believe an area manager offering us £250 compensation, for the ruined furniture covered in their abandoned glue bottles and for the 2 days we'd waited in for them to not turn up. He also said he will get the fitters to return to do the 2 windows with missing child locks. The fitters did return, but only done 1 window. So we have 1 outstanding. I tried ringing the area manager again, and it went to voicemail. This was over a month ago and I've not heard back. I'm done chasing them, as it took months for someone to listen in the first place, the amount of times I've had to contact them, I'm all out of trying. We had many other issues, but it was definitely a life lesson for us and we pulled out of having other works done due to this experience.
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