First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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I had an issue with my rear door, Jade Downs, called me prior to arriving, which i appreciated, then he asked what was wrong, he then reassured me he can fix the issue. He worked very cleanly, and was professional through out, he even managed to get the dog on side. A very happy man, clearly enjoys his work, and spoke fondly about the company as well, which is good to hear these days.
Date of experience: July 9, 2025
I asked for a service call which was dealt with at the time specified, the service engineer Jade Downs, turned up on time as per the pre appointment fone call. He was very professional, identifed the issue straight away and rectified it. He was polite and professional. Thank you.
Date of experience: July 9, 2025
The salesman was very informative and helpful the quality of the product is excellent there was a bit of a misunderstanding with one of the installers which wasn’t very professional but once sorted the job was completed to a satisfactory result
Date of experience: July 8, 2025
Every thing was easy and straightforward
Date of experience: July 8, 2025
First class front door installation by Michael Goldhawk. No problems. Michael was very friendly, courteous and nothing was too much trouble. Sales rep, Tom, was also very helpful and knowledgeable. Delighted with the final outcome.
Date of experience: July 8, 2025
Very customer based. These guys made it extremely easy and seamless from start to finish to to mention great prices. Our window fitters on the 2 days were Carl Cheeseman, James Hamilton and Jack Walker. These guys were incredible, caring efficient and not to mention great humour, absolute credit to their trade.
Date of experience: July 8, 2025