First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
No description available yet.
1,000 total • Write a review
US
Efficient service from start to finish replacing all of our ancient double glazing, front door and patio door. Gave good advice at the outset when designing the windows and doors to go in. We were able to continue working while the installation team got on with things around us. They were flexible, polite and friendly. The finished product looks great and was good value for money. Our installers were Matt & Ash.
Date of experience: July 9, 2025
The guys who came to fit the window were polite, good workers and did a first class job. They cleaned up afterwards and left the place as they found it. The follow up from First Home Improvements has also been spot on. My only complaint, and it aplies to all of these companies is how long they take to give you a propper price. They all start at a rediculous price that they know you wont pay and gradually reduce it over the next two hours or so. As I say this doesn't just apply to this company, they are all the same. Please guy's, just come in .give us a proper price and go away. I'm sure you would get more custom.
Date of experience: July 9, 2025
Sadly never made it over the finish line for work due to the pushy salesman who actually refused to leave after 2hours and left me feeling trapped in my own home. Have raised complaint with local offices near Portsmouth. Unfortunately, bad mouthing other industry specialists, taking an aggressive stance on sales and calling a potential client stupid really aren't how I would do business.
Date of experience: July 9, 2025
Wow i thought the days of badgering people to buy there product were gone clearly not had an awful experience with a guy trying to sell me windows 2hrs and 20 minutes he was in my house for 6 windows tried to badger me into taking out a finance deal knowing I was clearly uncomfortable doing this due to other circumstances telling me that if I do this right here right now it's 4k cheaper than if I do it tomorrow really trying to put financial pressure onto the situation had no chance to be able able to look at the finance deal to see if its the best could do or compare anything never known tactics like it they clearly use a call the office technique as have seen this left in other reviews on here they done this twice whilst in my home quite clearly to put pressure onto a sale the guy was supposed to email me the costs of everything he'd just done for 2hrs and 20mins but lied about doing so as I never received them would hate to think this is what they would do to someone more vulnerable there end product maybe ok but I didn't get that far but there sales tactic is terrible no care for your financial situation just want that sale he kept saying was a family run business if that's the case and it was my family business I'd be appalled that people were behaving like that on my behalf really shady behaviour
Date of experience: July 9, 2025
Over 3 days mark Chris and Brandon fitted all new windows and 4 exterior doors to a high standard,at the end of the day they left everywhere clean and tidy, very professional and friendly guys, would highly recommend them
Date of experience: July 9, 2025
The moment Colin Jefferson and Tony thay arrived we were so impressed with there professionalism they worked non stop for 2 days and the end result has blown my wife and myself away Would highly recommend anyone who wants to have there guttering done to ask for these 2 gentlemen many thanks guys
Date of experience: July 9, 2025
From the initial enquiry, the sales representative, the surveyor and indeed the installation team. Were courteous polite and very professional. The products and services offered in my opinion are the very best on the market today.
Date of experience: July 9, 2025
This is the second time I have used first Home improvements just as before everything went smoothly I had the same installer Mike Taylor who was very helpful checking the the door installed previously. This door is of equal quality all mess was cleaned up.
Date of experience: July 9, 2025