Fazoli's is a fast-casual dining restaurant specializing in Italian cuisine. With over 35 years of experience, the company offers a diverse menu that includes a variety of pasta dishes, baked entrees, and signature garlic breadsticks, which are popular among guests. Fazoli's aims to provide a warm and inviting atmosphere for families and friends to enjoy budget-friendly meals together. The target market for Fazoli's includes families, casual diners, and individuals seeking quick yet satisfying Italian dining options. The company also offers catering services, making it a convenient choice for events and gatherings. By focusing on quality ingredients and hearty dishes, Fazoli's continues to attract a loyal customer base looking for fast, fresh Italian food.
Fazoli's garners a mix of reviews, with many customers praising the food quality and service, while others express dissatisfaction. Reviewers frequently highlight the deliciousness of the food, particularly the breadsticks, and commend the helpfulness of staff members, such as Andrea and Cyndi, who enhance the dining experience.
Many appreciate the value for money, noting generous portions and low prices. However, there are notable complaints regarding food quality, with some customers receiving poorly prepared meals, such as meatballs that were unappetizing or dishes lacking sufficient sauce. Additionally, a few reviews mention negative staff attitudes, raising concerns about employee training. Overall, while many enjoy their meals at Fazoli's, the inconsistency in food preparation and service quality leads to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 21 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“This is the best fast food for a low price”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fast Food.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 21 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
Bottom line: Fazoli's is #1 of 4 on overall rating in this group.
21 reviews of Fazoli's. Filter by what matters to you.
I just got food from Fazolis Dixie hwy Louisville KY. It was horrible. I dont know what the meatballs are made of but it stunk! The alfredo was all stuck together in one big clump and lasagna noodles were hard as a rock. Also they no longer serve lemon ice drinks. Did I call or complain No cause I dont want a complimentary meal. Even if free Ill never eat there again!
Surprised that you are still is business with such a terrible employee attitude, are they not trained at all or screened before hiring for a mental state? Or for thinking, vision and hearing, are they not tested for IQ, emotional intelligence or just for common sense to say the least! Incredible what they afford and dare! I had to change online on Google your hours of operation which you accepted for change but did not care for quite a while that it's showing wrong hours! Pay attention to your business and mind your own business before sticking your nose into other's like customer's business
No Diet Coke and the breadsticks are not the same! Tough and hard to chew won’t be back!
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Fazoli's is a fast-casual dining restaurant specializing in Italian cuisine. With over 35 years of experience, the company offers a diverse menu that includes a variety of pasta dishes, baked entrees, and signature garlic breadsticks, which are popular among guests. Fazoli's aims to provide a warm and inviting atmosphere for families and friends to enjoy budget-friendly meals together. The target market for Fazoli's includes families, casual diners, and individuals seeking quick yet satisfying Italian dining options. The company also offers catering services, making it a convenient choice for events and gatherings. By focusing on quality ingredients and hearty dishes, Fazoli's continues to attract a loyal customer base looking for fast, fresh Italian food.
This profile hasn't been claimed by the business owner.
