Fazoli's is a fast-casual dining restaurant specializing in Italian cuisine. With over 35 years of experience, the company offers a diverse menu that includes a variety of pasta dishes, baked entrees, and signature garlic breadsticks, which are popular among guests. Fazoli's aims to provide a warm and inviting atmosphere for families and friends to enjoy budget-friendly meals together. The target market for Fazoli's includes families, casual diners, and individuals seeking quick yet satisfying Italian dining options. The company also offers catering services, making it a convenient choice for events and gatherings. By focusing on quality ingredients and hearty dishes, Fazoli's continues to attract a loyal customer base looking for fast, fresh Italian food.
Fazoli's garners a mix of reviews, with many customers praising the food quality and service, while others express dissatisfaction. Reviewers frequently highlight the deliciousness of the food, particularly the breadsticks, and commend the helpfulness of staff members, such as Andrea and Cyndi, who enhance the dining experience.
Many appreciate the value for money, noting generous portions and low prices. However, there are notable complaints regarding food quality, with some customers receiving poorly prepared meals, such as meatballs that were unappetizing or dishes lacking sufficient sauce. Additionally, a few reviews mention negative staff attitudes, raising concerns about employee training. Overall, while many enjoy their meals at Fazoli's, the inconsistency in food preparation and service quality leads to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 21 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“This is the best fast food for a low price”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fast Food.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 21 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
Bottom line: Fazoli's is #1 of 4 on overall rating in this group.
21 reviews of Fazoli's. Filter by what matters to you.
Over a year ago
Came here after a long trip with some of my buddies since we were in town for a work trip. One of my friends had been her and to me that the food was good. I would say above everything was what my fri... See more
Over a year ago
I just got food from Fazolis Dixie hwy Louisville KY. It was horrible. I dont know what the meatballs are made of but it stunk! The alfredo was all stuck together in one big clump and lasagna noodles... See more
Over a year ago
This is the best fast food for a low price. They give you tons of food. The breadsticks are AMAZING!
Over a year ago
We eat Fazolis in Plant City Fl it was great the service person was very helpful and friendly (Andrea Kinsley) . She made sure we had enough bread 🥖 and cheese for your spaghetti 🍝 and what I couldn... See more
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Came here after a long trip with some of my buddies since we were in town for a work trip. One of my friends had been her and to me that the food was good. I would say above everything was what my friend mentioned. When im back in town for sure stopping by
I just got food from Fazolis Dixie hwy Louisville KY. It was horrible. I dont know what the meatballs are made of but it stunk! The alfredo was all stuck together in one big clump and lasagna noodles were hard as a rock. Also they no longer serve lemon ice drinks. Did I call or complain No cause I dont want a complimentary meal. Even if free Ill never eat there again!
This is the best fast food for a low price. They give you tons of food. The breadsticks are AMAZING!
We eat Fazolis in Plant City Fl it was great the service person was very helpful and friendly (Andrea Kinsley) . She made sure we had enough bread 🥖 and cheese for your spaghetti 🍝 and what I couldn’t finish Andrea brought us a 📦 for it . Thank you Andrea.
Great place to eat. Was eating inside. The male manager that works night's was very nice and helpful for our first time eating there. Would highly recommend just because of him. I want to say he said his name was Chad but I may be wrong about the name.
Fazolis in Palomar, (3775 Harrodsburg Road Lexington, KY 40513). Is a very good fast food restaurant, in my opinion compared to other restaurants all of which are struggling in today's economy. The manager at this particular Fazolis restaurant is named Hassan. You can always tell when he's working things run smooth and when talking to him you realize that he puts his heart and soul into this restaurant. Hassan keep up the good work!
Surprised that you are still is business with such a terrible employee attitude, are they not trained at all or screened before hiring for a mental state? Or for thinking, vision and hearing, are they not tested for IQ, emotional intelligence or just for common sense to say the least! Incredible what they afford and dare! I had to change online on Google your hours of operation which you accepted for change but did not care for quite a while that it's showing wrong hours! Pay attention to your business and mind your own business before sticking your nose into other's like customer's business
The Fazoli's in Heath is an outstanding experience in dining! The Manager helped me get my coupon and the Staff was outstanding! Very pleasant, professional and kind! The food was great, too! Well done!
I was not able to make my Son a pan of Lasagna, for his Birthday. So I ordered one from you and it was very good and hot and delious. And thank you it was ready when I went to pick it up.
Camille S. I assume was the awesome person who took our order and brought it out to us. We got unlimited bread sticks and I got GF Chicken Pesto Rotini and my husband got Baked Ziti. Our meals were fresh out of oven piping hot and so delicious. The place was clean and quiet it was also almost 2 pm. Very pleasant experience. First time I've ever eaten in Memphis.
We ate at your Fazoli's location on zandale drive and had the most fabulous unbelievable experience with customer service her name was Cyndi, she was helpful very informative very knowledgeable of the product and we came away from there with a fabulous experience we definitely will return to that restaurant the zandale location and one of the main reasons was for our customer service Cyndi ,we would definitely recommend this to friends and families specifically to visit that location,thank you for the wonderful experience and thank you, my wife and I had a wonderful time tonight and a enjoyable meal,the restaurant was spotless and extremely clean, again thank you so very much best regards the Millers
I was hungry at 3pm on the side of town where traffic is GRIDDLOCK at that time. I wanted something hot and ready and good. I think the service was awesome. The host (drive thru) was patient and kind. However, I'm a OL' G and I have to speak the truth. The CHICKEN ALFREDO should have GRILLED CHICKEN not ROASTED. The chicken was OVER COOKED and very salty. And the NOODLES....Korr's pasta is for an emergency not for serving at a restaurant. It would also help to use FRESH mushrooms not canned .
I visit the reynoldsburg location in ohio. I ordered online the Baked sampler which consists of spaghetti and meatballs and alfredo and lasagna. None of it had enough sauce but plenty of cheese on top. The lasagna tastes like I was just eating layers of noodles with a hint of cheese and I don't know where the sauce was. I also got a side salad which was three dollars and it was the skippiest salad I have ever had in my life. I usually have a good experience here but this one was not good.
I ordered the Italian Sub. I knew it had spicy peperoni. However, I did NOT know it had spicy jalapeno peppers in it. The recipe I looked up for Giardiniera Vegetables did not have jalapeno peppers in it. You should warn customers that the whole sub is spicey, not just the peperoni. If I had known that it was that spicy, I would not have ordered. it.
I have been to about 5 other stores and bar none this store in London kentucky is the most efficient, clean store I’ve visited. Also over the years I have met manager Gary Osborne he has to be the kindest person and so willing to satisfy his customers thank you sincerely Ann
No Diet Coke and the breadsticks are not the same! Tough and hard to chew won’t be back!
I was very impressed with how management quickly resolved a mistake on an order. This was refreshing because it was clear Fazolis truly cares about their customers. There are days when a home cooked meal is impossible and this has been a family favorite and much better than those drive through burger joints.
Thomas was friendly and courteous. Our table was never without breadsticks!
They just opened and I guess they don't know what they are doing yet. Nothing was good, service was slow, and it was just a horrible experience. Never again.
Great food and good service
Fazoli's is a fast-casual dining restaurant specializing in Italian cuisine. With over 35 years of experience, the company offers a diverse menu that includes a variety of pasta dishes, baked entrees, and signature garlic breadsticks, which are popular among guests. Fazoli's aims to provide a warm and inviting atmosphere for families and friends to enjoy budget-friendly meals together. The target market for Fazoli's includes families, casual diners, and individuals seeking quick yet satisfying Italian dining options. The company also offers catering services, making it a convenient choice for events and gatherings. By focusing on quality ingredients and hearty dishes, Fazoli's continues to attract a loyal customer base looking for fast, fresh Italian food.
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