Fanatics has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
THEY ARE A JOKE. I am trying to place an order since a while and for some reason it gets cancelled right after my purchase. I have no idea why this happens. I tried to call the customer service and I met agents that barely speak english and they had no idea why this happens. They say it could be for safety reasons but since I am not a terrorist and I never dealt with such stupid issues I wonder what my problem is. Stay away from them.
Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.
We purchased a hat for our son, it was too small. Upon return there were 3 things we needed to complete. Nowhere did it say we would be charged a $9.99 return fee for the item. It just said to package the hat in the original box with labels and get to the nearest UPS store. I was only given back $38.00 of the $47.99, upon further research on their site I found the $9.99 fee. Be up front about the cost to return, we would have just kept the hat and used it as a gift.
I ordered a t-shirt ($35) for my husband and followed washing instructions. The shirt shrunk excessively in torso length and is unwearable. I contacted customer support and they will not let me exchange or return due to shirt being washed. Very poor customer service and poor manufacturing quality. Next time I'll order from Amazon.
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Ordered a phone case, never delivered. Asked for a reshipment and guess what? Have not received it. They say it takes 24 hours to receive an email from them. Huh? Also was promised 2 day delivery for the second one and come to find out they send out via a third party company. So they lied about priority shipping. Asked for a refund and was told I needed to send the case back! How can I return something I never received? This company is GARBAGE. They lie and refuse to make anything right. RUN!
The products are garbage. I purchased several items. One shirt had the printing crooked and off center. A $90 sweatshirt had the logo peeled entirely off after being washed once. I’ll never buy anything else from Fanatics. It wasn’t one item, it was multiple.
We got a NBA jersey printed with the name and orders it XL Size, it was a gift for a special needs child. The worker I asked when ordering this told me the XL is the same size as my other NBA jersey. She was wrong. The jersey was literally XXL. they were only able to offer a discount on our next order and then proceeded to tell us we couldn’t. Get next day air for the jersey we need asap as a gift. Don’t recommend them for any sport items.
Tengo dos semanas que mande pedir y no he recibido donde va mi envio
They gave me my money back 29.43 is not what I paid for Joey Logano 3x championship Car it's an model it was 54.00 so you guys lie to me. I will still get that model car for my boyfriend. I am done with you guys. I will go to the race tracks to get the Shirts, and cars too. If I don't get all my money on that model car. I know I pay 54.00 for sure. I am not going to be happy with you guys anymore
I liked the products we bought so far. But two things have proven to be a problem. I was trying to order an infant shirt with a Boston College theme, and did a seach, which produced about a half page of BC-related items. what I didn't notice is that a Boston University shirt popped up in the middle of the list and that's what I ordered. Now it's going to cost me $9.99 to return what I consider to be their error. Yes I should have noticed the color, I suppose, but I'm not a BC follower; I just ordered it because my son in law is a grad.
mildly satisfied with the products!!Could have been better
I have no idea what this is..I havent ordered anything from you since before Christmas and I wasnt impressed n tried to return however you have to jump through loops and my nerves couldnt handle all the steps
