Fanatics has room for improvement based on customer feedback. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
THEY ARE A JOKE. I am trying to place an order since a while and for some reason it gets cancelled right after my purchase. I have no idea why this happens. I tried to call the customer service and I met agents that barely speak english and they had no idea why this happens. They say it could be for safety reasons but since I am not a terrorist and I never dealt with such stupid issues I wonder what my problem is. Stay away from them.
Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.
We purchased a hat for our son, it was too small. Upon return there were 3 things we needed to complete. Nowhere did it say we would be charged a $9.99 return fee for the item. It just said to package the hat in the original box with labels and get to the nearest UPS store. I was only given back $38.00 of the $47.99, upon further research on their site I found the $9.99 fee. Be up front about the cost to return, we would have just kept the hat and used it as a gift.
I ordered a t-shirt ($35) for my husband and followed washing instructions. The shirt shrunk excessively in torso length and is unwearable. I contacted customer support and they will not let me exchange or return due to shirt being washed. Very poor customer service and poor manufacturing quality. Next time I'll order from Amazon.
No description available yet.
Website
www.fanatics.com100 total • Write a review
Ordered my favorite nhl tee shirt. Iron on raised patch/sticker logo instead of quality stitch or even embedded emblem. Disappointing.
Ein Stern ist leider noch zu viel für diesen Laden! In diesem Leben werde ich dort nicht mehr bestellen! Inkompetenz trifft auf arrogante Dreistigkeit bei Retouren und Rückzahlungen. Bestellt lieber anderswo.
I buy outfits every year for 10 grandchildren and 8 adults for Christmas based on favorite teams. Awesome service and quality of items.
Very disappointed in shipping. Shouldn't take 3 weeks.
Ordered a cubs shirt for an early gift for Father's Day because we were making a trip to see the cubs play in Ohio. Well the shirt was returned to the company because the delivery truck couldn't deliver. (Never heard of them) so I contacted customer service they put my order back in with free 2 day so I would get it by our departure date. Never received it. It was returned AGAIN because the person in customer service did something wrong. So while talking to the last customer service person they said I could reorder it they could not. They offered me 30% coupon fir my trouble.like I will never use this company again. So I told them I wanted a full refund and I wanted a supervisor to call me tomorrow so unfortunately my husband will not have the new shirt I wanted him to wear to the game.
Service was ok, not too many options on what I was looking for, good fit and it’s sports team gear so I wear it proudly.
