Review summary

EWT Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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mr
EWT system contaminated my water supplybought a water filter system in 2015…

We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this is the same water as coming out of our taps to use. I couldn't work out where it was coming from. It turns out this resin paste was in fact resin balls leaking from EWT's water softener system. We had the system annually serviced by EWT so not happy that we have been using water contaminated with these resin balls. I have been asking EWT for a service for a number of weeks and still awaiting a response. I tried to remove the softener system from our water supply to find out that no isolation taps were fitted when it was installed.

Not Recommended

Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. The first few years of use were absolutely fine. We were told that an annual service would keep our lifetime guarantee active. Although the service price increased year after year, it still felt like a good deal. Two years ago, I had my first issue with the filter. A technician came out and repaired it without any problem or charge. Unfortunately, in January of this year, the filter started leaking those small resin beads into the system again. This time, I was told the warranty only covers labour, not parts, so I had to pay for the repair. At the same time, several of my neighbours also began to complain about EWT’s customer service. I learned that the company had changed ownership – and ever since, it seems like they only care about making money rather than honouring their original commitments. It’s a real shame that such a good company with excellent service in the past has gone downhill like this. Never again.

M
Very disappointing customer service

Very disappointing customer service. I was instructed to contact them via the email address provided, which I did. However, it has been 48 hours, and I’ve received no response whatsoever. This level of service is unacceptable and reflects poorly on the company.

Matthew....an excellent service engineer.

Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very satisfied customer ....will definitely ask him to service our unit again.

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582 total β€’ Write a review

Showing 501 - 510 of 578 reviews
DG
5 out of 5 stars

Delighted with our new EWT 606

We're delighted with our new EWT 606 model water softener. The water is so much softer and showers feel great. We have wonderful peace of mind knowing that our appliances and heating system will run more efficiently. Prior to getting EWS in we had to have our en suite shower replaced because it had become clogged. Overall it has already proven to be a great investment!

Date of experience: November 12, 2020

e
5 out of 5 stars

Great customer care

Great customer care, the installer was on time, efficient and informative.

Date of experience: November 12, 2020

CY
5 out of 5 stars

Can’t fault this company

Have been a customer for years.. recently got a whole new system with a great β€œexisting customer discount” and very good customer service. The engineers (one trainee also) were very efficient and explained everything very well. I would highly recommend using ewt

Date of experience: November 12, 2020

JK
5 out of 5 stars

Excellent customer service

Excellent customer service. Installation was seamless very clean and showed exactly how it works when to top up salt etc. I would definitely recommend EWT.

Date of experience: November 12, 2020

CD
5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. Installation engineers Thomas and Martin very friendly and arrived on time. Noticeable difference in quality of water since installing water softner.

Date of experience: November 12, 2020

E
5 out of 5 stars

Very quick and easy installation

Very quick and easy installation, communication was good and technician was on time and efficient, explained everything, would recommend

Date of experience: November 12, 2020

A
5 out of 5 stars

Fantastic customer service

Fantastic customer service. Guys are so helpful. We've recommended to our friends and family.

Date of experience: November 12, 2020

SD
1 out of 5 stars

Can't get through to anyone to order a…

Can't get through to anyone to order a replacement filter cartridge for the drinking water tap, keep getting transferred to answer machines

Date of experience: November 9, 2020

EB
5 out of 5 stars

Excellent customer service...

Excellent customer service from all the people I was in contact with. Very friendly staff. Installation was done very quickly and professionally. Everything is running very well and I am delighted with my clean and soft water treatment. I had very hard water and this has really 100% cleared that up. This was the best investment I have made this year by far. Thanks to everyone in EWT for making my experience a great one.

Date of experience: November 9, 2020

MS
1 out of 5 stars

Please Stay away.... its a trap

Please stay away from this trap. The product is good but when It had a leak EWT took 3 weeks to sent someone to fix it. But the time my kitchen units and floors panels are damaged. They were rude when raised it as a complaint and said they can’t do anything as it is out of warranty. Very poor customer care and be prepared to spend Β£125 every year. On top of it, you will be treated like a slave

Date of experience: November 4, 2020

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