Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

C

Customer

1 out of 5 stars
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

吴

吴大航

1 out of 5 stars
totally rubbish course

totally rubbish course，no reasonable to abandone my course，no refund， totally rubbish，no reason， disgusting website service.

D

Daniel

5 out of 5 stars
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB

A B

1 out of 5 stars
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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All reviews

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Showing 41 - 50 of 996 reviews
D
5 out of 5 stars

Great value RSA online through EOT

I did my RSA online through EOT. It was very cheap using their 10% off competitor price feature. I did the online questions which took a while. It then takes you to the pay screen but you don't have to pay until you have done the additional video questions. I lodged these on a Thursday and had a positive assessment the next Monday morning. I then paid with After Pay to avoid the credit card fee and got my certificate a few minutes later. I was slightly worried after reading some reviews, but if you read what they tell you and follow their instructions, it is all good. Also simply don't pay until all the items have been assessed. They don't require you to pay before that.

Date of experience: September 18, 2024

ST
1 out of 5 stars

Funny how poor it was

Image was to pixelated to determine what was wrong in the photo. Had to download the image, reverse google search it to find a clearer one online. I know this wasn't just my computer system as I seen it on other accounts. Terrible at teaching you, slow to get back. Requires you to purchase your own PPE, would totally reccomened doing it in person somewhere else

Date of experience: September 17, 2024

AK
1 out of 5 stars

SCAM, TO FLEE

I am French and I will never recommend this company. ANY FOREIGNER MUST FLEE THIS TRAINING PLATFORM. Take it in person, it will only take you 2 hours and you will have it straight away. Online, they refuse the answers for a simple problem of accent, I called directly to answer by phone because I had the answers and they completely blocked my account then canceled because for them I was not pretty good in English. This is unacceptable for one question out of 345. Already, the training is particularly long, lots of useless questions, plus they take 5 days to validate your answers to ask you to start again. DON'T FALL INTO THE TRAP, SCAM

Date of experience: September 10, 2024

D

Dav

US

1 out of 5 stars

Many time wasting contents and…

Many time wasting contents and questions , a lot of excessive tests compared to the other white card RSA prviders. Very slow in processing and scamming by not telling all the facts in advance. Not recommended at all

Date of experience: July 26, 2024

AC
1 out of 5 stars

Rude staff when you ring

Rude staff when you ring, submitted a whole lot of recorded answer and it took them 3 days to message that they couldn’t hear it for technical reasons, so rang again for clarification and again rude, I’d rather have my money back, very sneaky how they take it before completion. Will never refer this company. Would be helpful if when you record your answer you could listen then send , but No they leave it for days and then type to re do complete rubbish.

Date of experience: June 28, 2024

BK
1 out of 5 stars

Not Impressed

Doing the RSA course. Money got taken out of account straight away. Tried submitting the videos for an RSA twice but none of them would load completely, and no review options to see if they did get recorded. Tried ringing to talk to someone and all my calls got cut off as soon as they were auto answered. Very poor and very unimpressed. Considering reporting it as a scam and having to go to another company.

Date of experience: June 24, 2024

MT
1 out of 5 stars

Not recommended at all

The ACCC is taking EOT to court, so no need to comment on that part of the course. I cant post a link in this review, so google it. As well as this, its anything less than express. If I wasnt so trusting, I would think that they drag the whole online process out as long as possible to try to get you to pay the extra $120 "express marking service". Submit your answers, wait 4 days to be marked. "fail" some questions (even though I read the answers out off their own course), resubmit, wait another 4 days. "fail" another 2 questions - at this point I had been told by another student that the next delaying tactic would be for them to say your video recording was inaudible. So I recorded both questions on the same day, with the same computer gear. I submitted 1 answer 1st & the following the next day. 4 days later, The first answer was accepted & sure enough the day after that, the second one was "inaudible". Hows that for a Gotchya? Just be prepared for an express course to be dragged out over 3 weeks, unless you pay the extra $120 fee.

Date of experience: June 12, 2024

KB
1 out of 5 stars

Definitely not express

Definitely not express

Date of experience: June 7, 2024

IB
1 out of 5 stars

Frustrating and not express

I was looking for a fast service to provide RSA for a job I was starting the following week. While it was convenient to complete the sections at home, I was incredibly frustrated by the video submission section. Not only is it revealed you have to complete this section AFTER completing the multiple choice and paying for the course before you receive your RSA, the marking was super inconsistent, borderline incompetent. While some feedback was valid and appreciated, I am now sure that every new submission was marked by a different assessor with a different idea of a 'right' answer. I received contrary feedback on 1 question I had to resubmit 3 SEPERATE TIMES and then wait 2 days every time to see if that was correct. When I rang the help line (number not listed ANYWHERE on the site - red flag!) and was given another number to speak to an assessor (who was the only good part of the whole experience - very helpful), she basically told me after listening to my 'wrong' answers that they were fine and she wasn't sure why they had been marked wrong. So even after giving myself a week to get the accreditation it took into the next week to receive, long after it was due for my job.

Date of experience: June 6, 2024

A
1 out of 5 stars

Assessors

Can’t say much about the tests, but the assessors are a menace. Having such a condescending and disrespectful attitude does not put a good image on the company. I had to call them up four times, each one of them was… challenging; they would get personal, take their sass out, as if they were scolding a child. “If I were the venue manager- I’d fire you straight away” “You’d be a horrible bartender” thanks for your opinion, that I absolutely asked for. Someone, please puppy train them off their power trip. They’re supposed to tell if the question is answered right or not. They’re not there to practice their sass or attitude.

Date of experience: May 2, 2024

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