Review summary

Express Online Training receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

C
Issues with RSA course. Beware if you want to do RSA here

I purchase almost all the courses here as a bundle due to cheaper discounted price. I dont need some courses like RSA, white card etc but I dont mind doing them. And I totally agree with all the negative reviews for the RSA. I got my food safety and covid card which are very short courses. Problems come with the RSA, I get all my answers correct except for 1, yes just 1 out of 100 over questions, which is video record roleplay question 4 part 1. They said that I keep getting it wrong and then the time expires and the course is "flagged" I do not agree that I get it wrong, even I seek answer from all kind of online sources, from AI chatgpt, website like coursehero, scrib...and community page which we discuss over the question, and yet they marked me wrong after multi attempt on one question. Even their test has a lot of problems, they need to detect the exact word. Like if they need to detect "sick", you cannot type in "ill". One question about driving licence where you to determine the age, which is 6 years and 11 months old, I say the age is not more than 7 yrs old, they say my answer is wrong. Really not recommend the course, especially for RSA. Ask me to contact them to proceed further, I believe is to ask to pay more to proceed, which I did not do so. I dont need this RSA thing anyway but it clearly shows the EOT ways of operations. Not going for my RGA and white card courses that I have already paid for. Not sure if they even do refund. And one more, do it at your own free time, not really, my RSA course has 3 months limit.

totally rubbish course

totally rubbish course,no reasonable to abandone my course,no refund, totally rubbish,no reason, disgusting website service.

D
Trainers were there to help when…

Trainers were there to help when needed. easy content. Prompt response when asked.

AB
AVOID

I advice anyone wanting to do a ticket to find an onsite provider and AVOID this website. Could not do it onsite so had to go through the website. Once you had three wrong answers to one question you need to wait for them to call you back. I tried to call them back myself as I am working and I am not at their disposal, they just told me to wait for another email and another call. This is so wrong. Bad customer service.

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All reviews

1,000 total • Write a review

Showing 401 - 410 of 996 reviews
IV
5 out of 5 stars

all very good

all very good, is very flexible. thanks

Date of experience: December 11, 2022

JO
5 out of 5 stars

excellent help with the slides

excellent help with the slides

Date of experience: December 11, 2022

C
4 out of 5 stars

simple and effective

simple and effective

Date of experience: December 11, 2022

RN
5 out of 5 stars

It was very easy to understand

It was all very easy to understand and was nicely set out

Date of experience: December 11, 2022

AV
5 out of 5 stars

Highly recommend!

This course is more convenient and much easier to learn than other F2F courses. I would highly recommend this course to anyone who is busy like me so you can learn at your convenience. The materials and slides are easy to understand.

Date of experience: December 10, 2022

M
5 out of 5 stars

It was good

It was good, this was easy to use

Date of experience: December 10, 2022

YY
5 out of 5 stars

Quick and easy

The process was quick, easy and efficient

Date of experience: December 9, 2022

J
4 out of 5 stars

Super streamlined and easy to understand

Super streamlined and easy to understand

Date of experience: December 9, 2022

WS
1 out of 5 stars

Month long wait for assessment

There was an entire month between paying for the assessment and getting the RSA certificate. After paying, I worked through the audio assessment and stimulated workplace environment test quickly. All I needed to do was the final assessment, which was to receive a call from someone pretending to be an intoxicated patron, to test how you would refuse entry. But all of the call slots were booked out, for weeks. I feel this is pretty critical information you should know before you pay, so that you can go somewhere else if you cannot take a test in your desired time frame. They do not provide this information until you have paid, and by then you are invested in getting the certificate through them. If you can't find a slot, they encourage you to by the upgrade to 'priority service' - and extra $100 or more. All part of their deceptive and exploitative marketing strategy. Do not use them to get your RSA.

Date of experience: December 9, 2022

cd
1 out of 5 stars

SCAM!!! AVOID

SCAM!!! They tell you you have to all these extra assessments such as a live voice audio (phone call) which is impossible to book into unless you are priority which is an extra $100+. Save money and go somewhere else. The only reason there is good review is they ask you to write the review before they tell you this Also did all the questions nearly two weeks ago and haven't received the results

Date of experience: December 9, 2022

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