English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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Willow Harris
Willow Harris
1 reviews
10 months ago
5 out of 5 stars

christmas pudding

christmas pudding, vegan, online & delivered to our door! couldn't find it anywhere else unless we made it from scratch. Tasted good too. Will probably reorder next year.

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Lauren
Lauren
1 reviews
10 months ago
5 out of 5 stars

Order came faster than I expected

Order came faster than I expected, nearly packed and everything was perfect for the gifts I was giving.

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Alicia P
Alicia P
1 reviews
10 months ago
5 out of 5 stars

Great Service and great product!

Great Service and great product!

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10 months ago
5 out of 5 stars

Great tea at a great price.

Great tea at a great price.

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Carolyn
Carolyn
1 reviews
10 months ago
5 out of 5 stars

great selection & prompt delivery

great selection prompt delivery

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George
George
1 reviews
10 months ago
5 out of 5 stars

Great selection of British foods

Found exactly what I was looking for.

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John
John
1 reviews
10 months ago
5 out of 5 stars

Good assortment of UK products

Good assortment of UK products, reasonable prices and reliable shipment.

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Nancy
Nancy
1 reviews
10 months ago
5 out of 5 stars

Recipes reclaimed

Being able to get an ingredient that was sold in the North in groceries stores. I always used Bisto for years, especially for my delicious beef stew. The secret of this great flavor was given to me by my sister's mother-in-law who was from England. Also, I love the flavored teas that I use to buy that aren't available in the the South. Thank you.

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10 months ago
5 out of 5 stars

received as promised.

received as promised.

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10 months ago
4 out of 5 stars

Quicker Delivery Than They Initially Said

Good and quick service. It arrived sooner than they said it would. I'd use it again, thanks.

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Terry
Terry
1 reviews
10 months ago
4 out of 5 stars

Great customer service

Unfortunately, my order was damaged upon arrival. But the customer service personnel took care of it quickly, and were very helpful. So instead of me giving a low score, since the customer service experience made it a positive experience, I'm giving 4 stars.

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Robflash
Robflash
1 reviews
10 months ago
5 out of 5 stars

The selection of tea is very good.

The selection of tea is very good. I would suggest that you let customers know what name to look for in the email that lets you know that the tea has been shipped. At first I thought it might be spam.

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rr
rr
1 reviews
10 months ago
2 out of 5 stars

was NOT clear which items under…

was NOT clear which items under "clearance" tab were actually eligible for the 30% "auto applied to cart discount". (1)mixed in were 15% off green teas and (2)zero additional discount for limited offer items. took very long to figure out which items were actually eligible for 30% additional discount. was an one day only offer on a Sunday where you could not get customer support!

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Patty
Patty
1 reviews
10 months ago
5 out of 5 stars

Perfect tea

Perfect tea. Fast delivery

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ELLIS BLACK
ELLIS BLACK
1 reviews
10 months ago
4 out of 5 stars

Good company

You responded well to us. The only thing that could be better is if you could let us know that the mincemeat we wanted is now availab.e

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James O
James O
1 reviews
10 months ago
5 out of 5 stars

Excellent Products

Excellent Products Highly recommended

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Cindy Kennard
Cindy Kennard
1 reviews
10 months ago
5 out of 5 stars

I always love ordering from ETS

Ordered the blueberry and Santa's Milk & Cookies teas. They are both delicious. Ordered was smooth & fast delivery.

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Marilyn
Marilyn
1 reviews
10 months ago
5 out of 5 stars

Arrived promptly in good condition

Arrived promptly in good condition. Wanted to try an authentic English tea. Not disappointed.

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Srn
Srn
1 reviews
10 months ago
5 out of 5 stars

Items were sent quickly

Items were sent quickly

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10 months ago
5 out of 5 stars

Great selection of teas

Great selection of teas. Communication of delivery was prompt and clear. I'll continue to be a customer!

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