Engineering Agencies is exceptionally well-rated by customers. Customers particularly appreciate service and quality.
Took my Paslode IM350 in to get repaired and Craig had it up and running in less than 10 minutes. I have used Engineering Agencies several times in the past couple of years and they always provide a fantastic, reliable, fast and value-for-money service for power tools repair and servicing. Thoroughly recommend!
Took in a Stihl strimmer for my MIL, that had not been used for a while. Expected to be repaired and/or serviced. The lovely Craig sorted it out in 10 minutes with new fuel and spark plug. Excellent service. Highly recommend.
After a disaster of a fire at home all my garden tools/equipement was distroyed. Contacted EA, and Muir helped put together a deal to replace my dewalt tools and batteries etc i had lost. Due to some of them not being stock items i had to wait for them to come into the store, and once they did, Mick arranged for them to be delivered to my house FOC!! Cannot fault their customer service and how smoothly the full process was! Thanks again EA! I will be back to burm more of my money soon! :)
Amazing service from this company Arrived within 3days of ordering My fristads joggers are perfect Not worn yet for there purpose but they are so comfy I am a large in trousers but ordered medium And they are perfect so may be down a size of your normal size
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18 total • Write a review
What an amazing customer service. Bought the jacket online, at a great price and with speedy delivery. I had some concerns about if I needed to return the item, as it was a birthday present for my son. I emailed them, and all concerns were put aside. It was like dealing with a proper old fashioned, face to face family hardware shop, who want to look after their customers.
Date of experience: December 4, 2024
US
I needed to replace a fire retardant waterproof jacket that was lost. I was a little dubious as the price was so good, but took the chance. Glad I did. New jacket arrived well within their advertised delivey time. Will definetly use again.
Date of experience: September 17, 2024
Ordered two pairs of work boots from their website. Arrived 3 days later. The best price I could find online, fantastic company who I will buy from again. I've recommended them to my workmates on site.
Date of experience: August 10, 2024
Excellent service good price and quick delivery on my Stihl lawnmower
Date of experience: May 22, 2024
US
Wide range of products at great prices. I was a little reserved about ordering from them as their Trustpilot score is low, but everything went smoothly. Delivery time is a little long, but they make that very clear and the price was worth the wait for me. You should think about setting up automated review invitations for your sales, as I'm sure some people will be switched off from the score.
Date of experience: February 27, 2024
Great product however let down badly by the delivery partner DPD. Please change delivery partner as this is letting a great firm down very badly.
Date of experience: September 23, 2023
I recently bought a Stihl power washer from EA. Not only was it the best price available, when I subsequently had an issue with an attachment, Craig could not have been more helpful. We had a few email exchanges and then spoke on the phone. Although there was a slight issue with the fitting, this was due to Stihl not EA and they have generously sent me the correct fittings in the post. I could not recommend them highly enough and this is my first Trust Pilot review as I'm so chuffed with my experience. James
Date of experience: January 12, 2023
I’ve not even bought from this company yet but promised a review after a few exchanges with “Fiona” from customer support, I’ve been so impressed! I was looking for workwear and as I’m slim and not 6ft tall/I don’t have a 32” inside leg! lots of work trousers are too long and I find baggy looking, knee pads end up in the wrong place shortening standard garments. I asked in hope for some specifics on getting a slim fit trouser with a “short” leg. After dealing with a few suppliers and getting quick/stock/don’t know mate answers I was really impressed to receive a lengthy detailed email addressing my request really fully. She’d even gone out and measured/compared fits of trousers physically. Based on this quality of service I’d intend to buy from engineering services in future..sadly for the moment I’ve switched to my work shorts for warmer months which are ok..so this review seems the least I can do for the moment.
Date of experience: April 24, 2022
